Sunil Ladwa

Sole infrastructure engineer for the UK, South Africa, and Chile, managing Azure cloud and M365 services. Led security projects and improved company security scores. Deployed Windows 11 and managed hardware configurations.

Managed Windows 10 migration for 500 end users, implemented core systems for process digitization, and led cloud migration projects. Ensured high customer satisfaction and managed incident and change processes.

Led major desktop and laptop migrations, managed Wintel environment, and provided application support. Worked on Blackberry to iPhone migrations and server administration.

Provided 2nd/3rd line support in a Citrix environment, managed server monitoring, and participated in telephony migration projects.

Supported multiple sites and managed major projects including server room relocation and server administration in a virtualized environment.

Supported approximately 500 users and managed projects for laptop deployment and encryption. Provided general desktop support and troubleshooting.

Provided 2nd line support in a confidential finance environment, managing ticketing and user training.

Provided executive-level support, managing Active Directory and deploying PC images. Handled server racking and backups.

Provided 2nd line support for desktop hardware and server administration in an ITIL environment.

Managed UAT testing and provided backend scripting for automation tasks. Supported the technical helpdesk and managed ticket queues.

Bachelor of Science Degree in Information Systems with Honours.

Achieved 3 A-Levels in Computing, Business Studies, and Mathematics plus Mechanics, along with 9 GCSEs all with A - C grades.

Intermediate NVQ Level 2 in Multimedia Design - Adobe Creative Suite.