Thobeka Khanyile
@thobekakhanyile
Experienced technical support engineer specializing in enterprise IT and networking.
South AfricaWhat I'm looking for
I am a seasoned technical support and desktop engineer with extensive experience supporting enterprise call centers, legal-entity clients and multi-region teams. I have a strong record of resolving billing and account issues, troubleshooting complex errors across Windows Server, VMware vSphere, networking, Office 365/Azure AD, and multiple telephony platforms.
Across roles at LexisNexis and CCI I supported hundreds of agents, configured servers, thin clients, virtual machines and CRM/ticketing systems, and delivered hands-on training and exam invigilation as an IT instructor. I bring practical troubleshooting, systems configuration and user-support skills coupled with certifications and a collaborative approach to drive reliable operations.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Lexis Nexis
Mar 2022 - Aug 2025 (3 years 5 months)
Provided tier-1/2 technical support via phone, email and chat for legal-entity customers across US, Canada and UK, resolving billing, account and connectivity issues and supporting CRM and PeopleSoft configurations. Collaborated within a 19-agent team and worked 8am–4pm EST to maintain SLA targets from Mar 2022 to Aug 2025.
Desktop Support Engineer
CCI
Aug 2014 - Feb 2022 (7 years 6 months)
Supported ~300 call-center agents with desktop, telephony and virtualization issues, performed installations and configurations of PCs, IP phones and thin clients, and managed AD, Exchange Online and vSphere environments from Aug 2014 to Feb 2022.
Information Technology Instructor
CTI Education Group
Sep 2011 - May 2013 (1 year 8 months)
Tutored students, invigilated and marked exams, and assisted exam coordination and student support as an IT instructor from Sep 2011 to May 2013.
Education
Degrees, certifications, and relevant coursework
CTI Education Group
Information Technology Engineering
2010 - 2011
Completed an Information Technology Engineering program at CTI Education Group from January 2010 to February 2011.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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