Open to opportunities

Rehan Razvi

@rehanrazvi

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Modern Workplace & Infrastructure Engineer specializing in Azure, Microsoft 365, and automation.

United Kingdom

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What I'm looking for

I seek a role delivering Azure/M365 infrastructure and automation, with collaborative teams, clear growth paths, and a focus on security and reliability.

I am a Modern Workplace & Infrastructure Engineer with 6+ years' experience delivering 3rd line support, cloud and hybrid infrastructure projects, and automation across Azure and Microsoft 365 environments.

I have delivered Azure and M365 solutions including AVD, Exchange Online, SharePoint, Intune Autopilot, Terraform automation, and migrations such as Mimecast to Hornetsecurity, while producing runbooks, DR tests and RCA reports to improve service reliability.

I collaborate with Customer Success, Pre-Sales and Project teams, mentor junior staff, and focus on secure, resilient platforms—applying security controls, monitoring and operational best practice to drive adoption and continuity.

Experience

Work history, roles, and key accomplishments

Current

3rd Line Modern Workplace Engineer

Current

LIMA

Nov 2024 - Present (1 year)

Acted as technical escalation point for Microsoft 365, Azure and hybrid environments, delivering 3rd line support and project delivery; automated Azure deployments with Terraform and improved backup/DR testing via automated runbooks.

Azure Terraform LogicMonitor Hornetsecurity

Systems Administrator

Shepherds Friendly

Jul 2022 - Nov 2024 (2 years 4 months)

Delivered 2nd/3rd-line support and mentored junior staff while administering Exchange Online, SharePoint, Intune Autopilot and Azure Virtual Desktop; automated builds and onboarding using Power Automate, Terraform and Packer to improve provisioning efficiency.

Exchange Online SharePoint Azure Virtual Desktop Terraform Packer Power Automate Conditional Access

Volunteer

Crescent Food Bank

May 2021 - Jan 2024 (2 years 8 months)

Designed and implemented an Azure Virtual Desktop infrastructure for the food bank and engaged with clients to assess and fulfil food requirements.

Azure Virtual Desktop Client Engagement Implementation Support Volunteer coordination

Service Desk Analyst

Network Rail

Jan 2021 - Jul 2022 (1 year 6 months)

Provided 2nd-line support to 40,000 users, documented and resolved incidents, and developed automation scripts to improve team efficiency and reduce repeat tickets.

Incident Management Scripting Citrix Active Directory Ticketing

Control Centre Analyst

Network Rail

Apr 2020 - Dec 2020 (8 months)

Coordinated incident communications and collaborated with suppliers to resolve critical incidents while monitoring traffic management systems, Citrix desktops and signalling applications.

Incident Management Monitoring Citrix

Service Desk Analyst

Network Rail

Aug 2019 - Apr 2020 (8 months)

Provided 1st-line support by capturing and documenting incidents, performing initial troubleshooting and escalating as required to maintain service continuity.

Troubleshooting Customer Service

PC Systems Engineer

Scan Computers

Feb 2019 - Aug 2019 (6 months)

Built and configured custom computer systems for customers, performing hardware assembly, testing and basic support to meet client requirements.

Hardware Testing Customer Support Windows Troubleshooting

Education

Degrees, certifications, and relevant coursework

AXELOS / PeopleCert

Certification, IT Service Management

2025 - 2025

Awarded ITIL v4 Foundation certification to demonstrate knowledge of IT service management principles.

Microsoft

Certification, Cloud Infrastructure

2024 - 2024

Achieved the Microsoft Certified: Azure Administrator Associate certification (AZ-104).

Liverpool John Moores University

Bachelor of Science (Hons), Computer Science

2015 - 2018

Completed a Bachelor of Science (Hons) in Computer Science, focusing on software and systems fundamentals relevant to infrastructure and cloud platforms.