Open to opportunities

Andries Botha

@andriesbotha

Message

IT Support Engineer specializing in Microsoft 365, Azure, and enterprise infrastructure support.

South Africa

Message

What I'm looking for

I’m looking for a remote-first role where I can own Microsoft 365 and Azure support, keep SLA compliance strong, and help teams run secure, reliable endpoints and infrastructure across enterprise environments.

I’m an IT Support Engineer with 20+ years of enterprise experience across banking, finance, education, hospitality, and managed services. I deliver remote-first support for 2,000+ end users, consistently maintaining 98%+ SLA compliance while supporting Windows, macOS, mobile, and cloud environments.

I specialize in Microsoft 365 administration, Azure, Active Directory, SCCM, virtualization (Hyper-V/Proxmox), and practical networking. As the owner/IT consultant at Touch The Cloud, I manage tenant migrations, SharePoint and email security, VM configuration and identity sync, and remote monitoring through Pulseway, N-able, Syxsense, TeamViewer, and AnyDesk.

Experience

Work history, roles, and key accomplishments

Current

Owner / IT Consultant

Current

Touch The Cloud

Sep 2018 - Present (7 years 10 months)

Run a remote-first IT services business providing ongoing Microsoft 365, Azure, virtualization, monitoring, and networking support to SMB clients. Own tenant administration and manage backup/DR and asset/ticketing systems.

Microsoft 365 Administration SharePoint Exchange Online Email Security Azure IaaS Azure VM Configuration Backup Hyper V Remote Monitoring Pulseway Syxsense TeamViewer NetBox OsTicket Infrascale

Senior Associate – IT Support

PricewaterhouseCoopers (PwC)

Jan 2016 - Nov 2018 (2 years 10 months)

Provided remote and onsite enterprise IT support across 2,000+ Windows, macOS, and mobile devices. Administered Active Directory, delivered remote support via Bomgar, and monitored infrastructure with SolarWinds and Splunk.

Windows Support MacOS Support Active Directory Permissions Management Password Resets Bomgar AutoIt Solarwinds Splunk IT Support

Desktop Support Engineer

Bytes Technology Group

Apr 2015 - May 2016 (1 year 1 month)

Provided onsite and remote desktop support, using SCCM for imaging, OS deployment, and application packaging. Resolved weekly hardware, software, and networking tickets and handled HP/Dell troubleshooting and warranty coordination.

Onsite Support Remote Support SCCM Imaging Application Packaging hardware troubleshooting Network Troubleshooting Ticket Resolution

Field Support Engineer

T-Systems South Africa

Mar 2008 - Apr 2015 (7 years 1 month)

Delivered enterprise IT support for major financial and logistics clients, including remote administration and Active Directory management. Supported Exchange mailboxes, VPN and BitLocker/MBAM, and provided after-hours escalation for server estates.

Enterprise IT Support SCCM Tivoli Dameware Remote Administration Active Directory Security Groups Account Administration Exchange Mailbox Creation And Maintenance Bitlocker MBAM

Back Office Support Eng. / Logical

Gijima

Jan 2004 - Jan 2008 (4 years)

Provided onsite back office and logical security support, deploying Windows, Office, and line-of-business applications. Repaired end-user devices and performed PXE imaging and workstation rollouts across branch environments.

Workstation Deployment And Configuration