Starzki Lucaban

I am a seasoned customer service professional with years of experience in inbound and outbound call center operations, technical support, and cold calling across multiple industries. I have worked in roles from frontline representative to team leader, handling customer inquiries, appointments, and financial account support.

Throughout my career I have consistently met and exceeded quality assurance standards, resolved issues efficiently under pressure, and maintained high levels of professionalism and tact. I bring demonstrated analytical and problem-solving skills and a track record of building customer loyalty through personalized service and diligent follow-up.

I am proficient with Microsoft Word, PowerPoint, and Excel, and fluent in English, which supports my ability to manage customer databases, prepare informational materials, and coordinate with cross-functional teams. I have experience supporting technical platforms and providing clear guidance to customers.

I am motivated by roles that value customer-centric service, continuous improvement, and reliable execution. I seek opportunities where I can contribute my strong communication skills, adaptability to varied schedules, and proven ability to deliver results in fast-paced environments.