Ma Cristina Jasim

Assisted customers with roadside emergencies, offering timely and effective solutions while maintaining detailed logs of interactions for accurate service tracking.

Contacted prospects to schedule appointments with real estate agents, building rapport and ensuring a positive customer experience. Utilized strong communication skills to achieve high appointment-setting success rates.

Managed patient accounts and ensured accurate intake processing while coordinating with insurance providers to verify eligibility and deliver exceptional support.

Assisted customers with magazine subscriptions, addressing inquiries professionally and managing billing processes while exceeding performance targets.

Provided technical and billing support for telecom customers, coordinating repair appointments and payment schedules while enhancing problem-solving skills.

Supported customers in the Billing and Escalations department for e-commerce platforms, identifying recurring issues and providing practical solutions.

Scheduled appointments, managed medical records, and supported healthcare providers, gaining experience in document management and task prioritization.

Resolved customer complaints with empathy, fostering loyalty and driving repeat business while maintaining professionalism in high-pressure situations.

Provided administrative support including document preparation and record-keeping, enhancing communication and organizational skills through direct client interactions.

Completed an Associate Degree in Junior Secretarial II, focusing on administrative skills and office management. Developed competencies in document management, communication, and organizational skills essential for supporting business operations.