Open to opportunities

Aiko De Gala

@aikodegala

Message

Dedicated customer service representative with expertise in lead generation.

Philippines

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

As a customer service representative with extensive experience in telemarketing and lead generation, I have honed my skills in effective database management and appointment setting. My role at Gabtech Global has allowed me to master the art of cold calling, where I successfully nurture leads through follow-up calls, ensuring a seamless connection between potential clients and our services.

Previously, I worked with Iqor Inc. and Sutherland Global Services, where I provided technical support and customer service for telecommunications. My ability to deliver prompt and insightful solutions to customer inquiries has consistently resulted in high customer satisfaction. I am passionate about promoting new products and services, tailoring my approach to meet the unique needs of each customer.

Experience

Work history, roles, and key accomplishments

Cold Caller/Telemarketer

Gabtech Global

Jan 2023 - Jan 2025 (2 years)

Mastered lead generation through cold calls, effective database management, and setting appointments to bridge connections. Conducted follow-up calls to nurture leads.

Lead Generation Cold Calling Database Management Appointment Setting Lead Follow Up

Customer Service Representative

Sitel Corporation Inc. (Staples)

Feb 2020 - Jan 2022 (1 year 11 months)

Handled customer requests for products and services, maintained customer satisfaction through effective problem-solving skills, and resolved various concerns.

Customer Service Problem Solving Product Knowledge Customer Satisfaction

Customer Service Representative

IQOR INC. (T-Mobile)

Jan 2018 - Jan 2020 (1 year 11 months)

Provided troubleshooting and helpdesk support for telecommunication services, delivering prompt and accurate solutions to customer concerns including billing inquiries and service issues.

Customer Service Troubleshooting Help Desk Support Billing Service Issues

Customer Service Representative

Sutherland Global Services (AT&T)

Jan 2017 - Jan 2018 (1 year)

Delivered prompt and accurate solutions to customer inquiries, promoted new services, and addressed customer needs based on their history.

Customer Service Account Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Mary Our Help Institute for Women

Diploma, Electronics Technology

2008 - 2010

Studied Electronics Technology, focusing on troubleshooting and helpdesk support for telecommunication services. Provided prompt, accurate, and insightful solutions to customer concerns, including billing inquiries and service issues.