Aiko De Gala
@aikodegala
Dedicated customer service representative with expertise in lead generation.
PhilippinesWhat I'm looking for
As a customer service representative with extensive experience in telemarketing and lead generation, I have honed my skills in effective database management and appointment setting. My role at Gabtech Global has allowed me to master the art of cold calling, where I successfully nurture leads through follow-up calls, ensuring a seamless connection between potential clients and our services.
Previously, I worked with Iqor Inc. and Sutherland Global Services, where I provided technical support and customer service for telecommunications. My ability to deliver prompt and insightful solutions to customer inquiries has consistently resulted in high customer satisfaction. I am passionate about promoting new products and services, tailoring my approach to meet the unique needs of each customer.
Experience
Work history, roles, and key accomplishments
Cold Caller/Telemarketer
Gabtech Global
Jan 2023 - Jan 2025 (2 years)
Mastered lead generation through cold calls, effective database management, and setting appointments to bridge connections. Conducted follow-up calls to nurture leads.
Customer Service Representative
Sitel Corporation Inc. (Staples)
Feb 2020 - Jan 2022 (1 year 11 months)
Handled customer requests for products and services, maintained customer satisfaction through effective problem-solving skills, and resolved various concerns.
Customer Service Representative
IQOR INC. (T-Mobile)
Jan 2018 - Jan 2020 (1 year 11 months)
Provided troubleshooting and helpdesk support for telecommunication services, delivering prompt and accurate solutions to customer concerns including billing inquiries and service issues.
Customer Service Representative
Sutherland Global Services (AT&T)
Jan 2017 - Jan 2018 (1 year)
Delivered prompt and accurate solutions to customer inquiries, promoted new services, and addressed customer needs based on their history.
Education
Degrees, certifications, and relevant coursework
Mary Our Help Institute for Women
Diploma, Electronics Technology
2008 - 2010
Studied Electronics Technology, focusing on troubleshooting and helpdesk support for telecommunication services. Provided prompt, accurate, and insightful solutions to customer concerns, including billing inquiries and service issues.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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