@princekevinoate
Customer service and sales professional in BPO and remote work, qualifying leads and scheduling appointments.
PhilippinesIn freelance work, I conducted outbound prospecting, qualified leads, and scheduled appointments while maintaining CRM records. I also handled customer communication by phone, email, and chat.
At TeleTech, I resolved billing, account, and technical issues and maintained accurate documentation. At The Results Manila, I handled inbound and outbound calls, recommended products, and addressed customer concerns.
Work history, roles, and key accomplishments
Freelancer
Jun 2021 - Jan 2026 (4 years 7 months)
Conducted outbound prospecting and qualified leads. Scheduled appointments, maintained CRM records, and handled customer communication via phone, email, and chat.
TeleTech
Oct 2019 - Mar 2020 (5 months)
Resolved billing, account, and technical issues. Maintained high customer satisfaction and accurate documentation.
The Results Manila
Jul 2018 - Sep 2019 (1 year 2 months)
Handled inbound and outbound calls. Recommended products and resolved customer concerns.
Degrees, certifications, and relevant coursework
Bachelor of Science in Information Technology, Information Technology
2010 - 2013
Pursued a Bachelor of Science in Information Technology, but did not complete the degree.
Software and tools used professionally
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