NKNazim Khan
@nazimkhan2
Customer service professional with 4+ years improving satisfaction, data accuracy, and moderation.
BangladeshWhat I'm looking for
I am a customer service professional with over four years of experience delivering client support, data management, and content moderation in fast-paced environments.
At Yellow I achieved a 95% customer satisfaction rating by resolving complaints quickly and promoting products with a customer-first approach.
At Pride Insurance I maintained CRM records, guided customers through car insurance processes, and improved data accuracy by 20% while reducing processing time by 30%.
As a content moderator at Genex Infosys I applied updated guidelines to reduce inappropriate content by 40%, demonstrating strong attention to detail, consistency, and the ability to perform under pressure.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Pride Insurance
May 2024 - Feb 2025 (9 months)
Handled client inquiries and guided customers through car insurance processes, improving data accuracy by 20% and reducing processing time by 30%. Maintained CRM records and enhanced customer satisfaction through clear communication.
Content Moderator
Genex Infosys
Jan 2022 - Jan 2024 (2 years)
Reviewed and moderated user-generated content, applied new moderation guidelines that reduced inappropriate content by 40%, and maintained platform safety and consistency under pressure.
Customer Service Representative
Yellow
Jan 2019 - Jan 2022 (3 years)
Provided front-line customer service in a busy retail environment, handled complaints and resolved issues achieving a 95% customer satisfaction rating, and promoted products to drive sales.
Education
Degrees, certifications, and relevant coursework
Institute of Science, Trade & Technology
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration (B.B.A) focusing on business administration principles and practices.
Crown Business Studies College
Higher Secondary Certificate, Business Studies
Completed Higher Secondary Certificate (H.S.C) with studies in business-related subjects.
Banani Bidya Niketan
Secondary School Certificate, General Secondary Education
Completed Secondary School Certificate (S.S.C) providing foundational secondary education.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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