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Md Arzan Molla

@mdarzanmolla

Customer support specialist at NextLab Ltd. who handled customer inquiries and complaints across phone, email, chat and social media.

Bangladesh

Message

At NextLab Ltd., I served as the main point of contact for customers across phone, email, chat and social media, resolving inquiries and complaints.

I also reached out to prospective clients, handled objections, and converted leads into sales through product explanations and follow-up.

At Genex Infosys Ltd., I reviewed user-generated comments, images and videos for policy compliance and flagged inappropriate or harmful content.

At Shajao.com, I resolved customer issues across multiple channels and generated leads through outbound calls. I also assessed customer needs and recommended suitable products and services.

Experience

Work history, roles, and key accomplishments

Junior Executive, Customer Relation & Telesales

NextLab Ltd.

Jul 2024 - Sep 2025 (1 year 2 months)

Served as the main point of contact for customers across phone, email, chat and social media, resolving inquiries and complaints efficiently. Reached out to prospective clients and leads to generate new business opportunities.

Customer Support Telesales Lead Generation Objection Handling Negotiation Communication Skills Follow up

Customer Service Officer (Content Moderation)

Genex Infosys Ltd.

Sep 2022 - Dec 2023 (1 year 3 months)

Reviewed and moderated large volumes of user-generated content, including comments, images and videos, for policy compliance. Identified and flagged inappropriate or harmful content in line with community standards.

Content Moderation Policy Enforcement Communication Skills User Generated Content Review

Issue Resolve and Telesales Executive

Shajao.com

Dec 2020 - Jul 2022 (1 year 7 months)

Resolved customer issues and inquiries promptly across multiple communication channels, ensuring high satisfaction. Generated leads through outbound calls and converted them into confirmed sales.

Customer Support Issue Resolution Telesales Lead Generation Negotiation Communication Skills