Ismail Hossain
@ismailhossain1
Customer support professional with call center experience and a background in business administration.
What I'm looking for
I am a customer-focused professional with hands-on experience as a call center Customer Support Representative and ongoing Honours studies in Business Administration. I bring practical customer-facing skills developed through six months handling queries, providing support, and ensuring client satisfaction.
My academic background in business studies has strengthened my understanding of organizational operations and service principles, and I continue to deepen that knowledge through my Honours program.
I communicate effectively in both Bengali and English across reading, writing, listening, and speaking, which helps me resolve customer issues and collaborate with teams.
I am motivated to contribute positively to an organization by applying my support experience, strong communication skills, and commitment to learning and professional growth.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Unknown
Handled customer queries and provided support in a call center, ensuring client satisfaction over a 6-month engagement.
Education
Degrees, certifications, and relevant coursework
Uttara University
Bachelor of Business Administration, Business Administration
Grade: CGPA: Running
Pursuing an Honours degree in Business Administration.
Mirpur Cantonment Public School & College
Higher Secondary Certificate, Business Studies
Grade: GPA: 4.75
Completed Higher Secondary Certificate in Business Studies with a GPA of 4.75 in 2021.
Mirpur Cantonment Public School & College
Secondary School Certificate, Business Studies
Grade: GPA: 3.83
Completed Secondary School Certificate in Business Studies with a GPA of 3.83 in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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