Jahangir Alam Jony
@jahangiralamjony
I am a customer service professional specializing in issue resolution and delivering high-quality customer experiences.
BangladeshWhat I'm looking for
I am a customer experience professional with hands-on roles in customer relationship management at Blucheez Outfitters, Daraz Bangladesh, and ShopUp, focused on resolving customer and merchant issues and maintaining service quality.
I consistently responded to customer and merchant queries via voice, live chat and email, analyzed feedback to drive improvements, maintained targeted KPIs, and earned recognition such as Employee of the Month nominations and college-level awards.
I bring strong communication, problem-solving and team collaboration skills, proficiency in MS Word, Excel, PowerPoint and Canva, and a commitment to improving customer experience through timely issue resolution and continuous service improvements.
Experience
Work history, roles, and key accomplishments
Customer Relationship Management
Blucheez Outfitters
Mar 2023 - Present (2 years 5 months)
Maintained customer service quality by enforcing standards, analyzing feedback and resolving issues to improve service and team outcomes.
Associate, Computer Skills
Daraz Bangladesh
Sep 2022 - Mar 2023 (6 months)
Provided quality service to customers and internal departments via chat, maintained service standards and resolved multi-skill issues within required timelines.
Customer Experience Associate
ShopUp
May 2021 - Sep 2022 (1 year 4 months)
Responded to customer and merchant queries via voice, live chat and email, resolved issues and analyzed feedback to improve merchant experience while meeting KPIs.
Customer Service Associate
Genex Infosys Ltd
Jul 2020 - Jan 2021 (6 months)
Handled customer and merchant queries, ensured timely issue resolution and maintained targeted KPIs while supporting operational processes.
Education
Degrees, certifications, and relevant coursework
Dinajpur Government College
Higher Secondary Certificate, Commerce
Grade: 4.56
Completed Higher Secondary Certificate (Commerce) at Dinajpur Government College with GPA 4.56 in 2015.
Chehel Gazi Shiksha Niketon
Secondary School Certificate
Grade: 5.00
Completed Secondary School Certificate at Chehel Gazi Shiksha Niketon with GPA 5.00 in 2013.
Shanto Mariam University of Creative Technology
Bachelor of Business Administration, Business Administration
Pursued Bachelor of Business Administration at Shanto Mariam University of Creative Technology.
Availability
Location
BangladeshAuthorized to work in
Job categories
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