Open to opportunities

Jahid Hasan

@jahidhasan3

Message

I am a customer-focused service specialist driving client satisfaction.

Bangladesh

Message

What I'm looking for

I seek a customer-service role where I can apply CRM expertise, resolve customer issues, and contribute to team goals in a collaborative, growth-oriented company that values clear communication and high customer satisfaction.

I am a professional and client-oriented Customer Service Specialist with hands-on experience managing customer calls, resolving complaints, and ensuring high customer satisfaction. I am a strong communicator who builds trust and maintains long-term client relationships.

I have managed large volumes of customer calls across phone, email, and chat, used CRM tools, and maintained accurate customer records while collaborating with teams to improve service quality. I have a proven ability to resolve complaints efficiently, contribute to client retention, and achieve organizational goals.

I hold a Bachelor of Science in Computer Science & Engineering and I am fluent in English and native in Bangla. I am driven to apply my problem-solving skills and client-first ethos in a collaborative environment that values clear communication and continuous improvement.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

SuperTel Limited

Managed high volumes of customer calls and resolved complaints efficiently, improving client satisfaction and retention. Maintained accurate CRM records and collaborated with teams to enhance service quality.

Customer Service CRM Communication Problem Solving Team Collaboration

Call Center Agent

TechmartBPO

Handled inbound and outbound calls, provided product and service assistance, and resolved client complaints contributing to retention and satisfaction. Applied problem-solving across phone, email, and chat while maintaining professionalism.

CRM Communication Problem Solving