Open to opportunities

MD MOMINOL

@mdmominol

Message

Detail-oriented content moderator ensuring platform safety and policy compliance.

Bangladesh

Message

What I'm looking for

I seek a role focused on content moderation or trust & safety where I can apply policy enforcement, customer support skills, and attention to detail in a collaborative, process-driven team.

I am a dedicated content moderator with hands-on experience reviewing user-generated content, enforcing community standards, and protecting platform reputation through accurate, high-volume moderation.

I have supported international customers as a customer care agent, resolving issues via phone, email, and chat while maintaining detailed interaction records and contributing to process improvements.

I work well in remote, multicultural teams, adapt quickly to new tools, and have been recognized for accuracy and performance in content review and customer support.

Experience

Work history, roles, and key accomplishments

Content Moderator Expert

Genex Infosys Ltd

Jan 2024 - Jan 2025 (1 year)

Monitored and reviewed user-generated live content to ensure compliance with community guidelines and global policies, handling high-volume flagged content with accuracy and protecting platform safety. Reported policy violations and collaborated with supervisors to improve moderation outcomes.

Content Moderation Risk Assessment Customer Support Communication Attention To Detail MS Office Remote Collaboration

Customer Care Agent

Genex Infosys Ltd

Jan 2023 - Jan 2024 (1 year)

Provided support to international clients via phone, email, and chat, resolved customer issues, maintained interaction records, and delivered product information to ensure high customer satisfaction. Recognized as Best Performer of the Month for high accuracy.