Mohammad Irfan

I am a motivated and customer-focused service agent with extensive experience in CRM management, lead generation, and customer service within the customer support and telecom industries. I have a proven ability to handle high-pressure situations, deliver exceptional customer support, and contribute to revenue growth. My goal is to leverage my skills to enhance customer satisfaction and drive success in a challenging position.

In my recent role as a Senior Executive at Leads Firmament & Gemini Buys, I successfully obtained and closed over 200 leads within the USA market, streamlining project workflows and enhancing overall efficiency by 25%. I led a team to deliver projects on time and within budget while converting follow-ups into leads and scheduling numerous appointments. My previous experience as a Customer Service Operator at Genex Infosys Ltd involved resolving technical issues and billing inquiries while maintaining accurate records using CRM systems.

Throughout my career, I have maintained strong client relationships, ensuring satisfaction and retention. I have implemented advanced tracking systems and quality control measures, optimizing operational efficiency. My educational background includes a Higher Secondary School Certificate with a GPA of 3.90, and I am fluent in English, Hindi, and Bengali, which enhances my ability to communicate effectively with diverse clients.