Julaika Akter

JA

Open to opportunities

Julaika Akter

@julaikaakter

I resolve customer issues through live chat, calls, complaint handling, and quality assurance.

What I'm looking for

I'm looking for a customer service or quality assurance role where I can resolve customer issues, maintain service standards, collaborate with a team, and deliver timely, effective support.

I've supported customers at Daraz Bangladesh, Genex Infosys, and Service Solution through live chat, inbound calls, outbound calls, and service inquiries. I handle complaints, gather feedback, and maintain accurate records of customer interactions and transactions.

At Milvik Bangladesh, I established quality standards, monitored performance, prepared reports, and conducted quality audits and inspections. I'm reliable, adaptable, and focused on providing effective, timely resolutions while working well with teams.

Experience

Work history, roles, and key accomplishments

DL

Customer Service Agent

Daraz Bangladesh Limited

Feb 2024 - Feb 2024 (0 months)

Communicated with customers through live chat, resolved complaints, and maintained records of interactions.

Client Communication Complaint Resolution Live Chat Record keeping

ML

Quality Assurance

Milvik Bangladesh Limited

Jan 2022 - Sep 2023 (1 year 8 months)

Established quality standards, monitored performance, and conducted quality audits and inspections.

Quality Assurance Performance Monitoring Audit Inspections

GL

Customer Service Officer

Genex Infosys Limited

Nov 2016 - Dec 2021 (5 years 1 month)

Managed incoming calls and customer service inquiries, gathered feedback, and kept records of interactions.

Customer Service Call Handling Feedback Collection Record keeping

SL

Customer Service Associate

Service Solution Pvt. Limited

Aug 2015 - Oct 2016 (1 year 2 months)

Managed outbound calls, maintained sales targets, and kept records of customer interactions.

Outbound Calling Sales Targets Record keeping

Education

Degrees, certifications, and relevant coursework

UU

Uttara University

Bachelor of Science, Computer Science & Engineering

Grade: 2.63

Completed Bachelor of Science in Computer Science & Engineering in 2022.

UC

Uttara Model College

Higher Secondary Certificate, Science

Grade: 3.50

Completed Higher Secondary Certificate in Science group in 2013.

KS

Kodalia S.I High School

Secondary School Certificate, Science

Grade: 3.44

Completed Secondary School Certificate in Science group in 2010.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

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