NaTya Hamilton
@natyahamilton
Forward-thinking call center supervisor dedicated to enhancing customer experience.
United StatesWhat I'm looking for
I am a forward-thinking call center supervisor with a strong dedication to training and mentoring staff to effectively resolve callers’ inquiries, build loyalty, and enhance business revenue. My expertise lies in monitoring, training, and managing exceptional teams that handle high-volume calls. I am driven and innovative, with a proven track record of developing and implementing training protocols that drive performance and improve caller satisfaction.
In my current role as a Customer Care Supervisor, I evaluate and coordinate workflow to achieve expected volume, oversee departmental communications, and field problem calls to ensure quick and accurate resolutions. I take pride in coaching and mentoring my team while maintaining departmental standards, and I have successfully contributed to continuous improvement initiatives that have led to significant enhancements in service quality. My commitment to building proactive customer relationships has consistently improved customer experiences and satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Care Supervisor
Tata Consultancy Services
Jan 2022 - Present (3 years 7 months)
Evaluated and coordinated workflow and activities to achieve expected volume. Oversaw departmental communications between CCR's and management staff with regards to policy/procedure changes, market updates and product/marketing initiatives.
Team Lead
Tata Consultancy Services
Jan 2018 - Present (7 years 7 months)
Assisted with coaching, developing and motivating team members. Facilitated team meetings and training sessions.
Customer Service Professional
Transamerica Life Insurance Company
Jan 2014 - Present (11 years 7 months)
Led customer retention by educating customers on product benefits. Handled inbound calls related to billing inquiries, policy benefits, and claims activity.
Customer Service Professional
AT&T
Jan 2013 - Present (12 years 7 months)
Handled escalated customer issues to ensure proper resolution. Recognized as Platinum Sales leader in insurance sales.
Senior Beverage Server
R-Lounge
Jan 2012 - Present (13 years 7 months)
Responsible for training work from home employees including telephony and systems training. Contributed to continuing education and process improvement efforts through consistent employee coaching.
Senior Collector
Bank of America
Jan 2007 - Present (18 years 7 months)
Achieved double digit improvement in same store year over year sales throughout my management tenure. Assisted employees in resolving complex customer inquiries.
Beverage and Food Server
Attila Wings Inc.
Jan 2004 - Present (21 years 7 months)
Provided excellent beverage and food service to customers. Maintained a high level of customer satisfaction.
Co-Manager
Wet Seal Inc.
Jan 1998 - Present (27 years 7 months)
Managed daily store operations and supervised staff. Ensured compliance with company policies and procedures.
Education
Degrees, certifications, and relevant coursework
NaTya hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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