Aileen Carrigan

Oversee and manage the transit and review process to ensure timely and accurate delivery of customer orders. Lead a team responsible for monitoring transit activities and resolving logistical issues promptly.

Supervised a team of 10 customer service representatives, providing ongoing training, coaching, and guidance to improve performance metrics by 50% and ensure exceptional service delivery. Monitored transaction processing and resolved any escalated issues in a timely manner.

Identified and resolved customer asserted errors within organizational processes, leading to a significant increase in overall accuracy. Collaborated with cross-functional teams to implement corrective audits related to error assertions.

Worked with partners across multiple corridors to provide accurate and timely completion of transactions. Collaborated with cross-functional teams to implement process improvements, resulting in a 20% increase in efficiency.

Provided exceptional customer service by promptly addressing inquiries and resolving issues in a professional and efficient manner. Managed a high volume of incoming calls and emails, ensuring each customer received personalized attention and support.

Spearheaded recruitment and onboarding efforts for new staff members. Managed accurate and efficient payroll processing and oversaw operations at two locations, boosting customer satisfaction ratings by 25% in just six months.

Studied culinary arts at Le Cordon Bleu, focusing on foundational techniques and advanced culinary practices. Gained hands-on experience in various aspects of French cuisine.