lacey sughrue

Managed inbound and outbound calls, registered customer information, and resolved issues for potential property claims. Utilized Microsoft Teams for meetings and Genesys phone systems for effective communication.

As a Live Call Agent, I managed inbound and outbound calls, assisted customers with inquiries, and resolved issues related to water heater parts. I utilized various software tools for case management and communication, ensuring customer satisfaction and efficient service delivery.

In my role as Customer Service Lead, I oversaw customer interactions, managed store operations including inventory and vendor relations, and assisted customers with credit applications. I ensured compliance with corporate standards and maintained a high level of customer satisfaction.

Oversaw customer service operations, managed price changes, and facilitated store inventory processes. Assisted customers with credit applications and handled vendor communications.

Managed cash deposits, balanced financial records, and ensured customer service excellence. Handled vendor check-ins and maintained corporate communications.

Managed cash register operations, upsold products, and assisted in event bookings. Provided excellent customer service and maintained cleanliness in the dining area.

As a Shift Supervisor, I managed cash and check deposits, balanced financial records, and ensured smooth store operations. I provided customer service, handled payroll, and communicated with corporate regarding store performance.

In my position as Store Associate, I assisted customers with pet care needs, managed inventory, and ensured the well-being of animals in the store. I also participated in the animal adoption process and maintained store cleanliness.

Assisted customers with pet care needs, managed inventory, and ensured the well-being of animals in the store. Engaged in product sales and customer service.

As a Front End Associate, I managed cash register operations, assisted customers with bookings, and promoted special deals. I ensured a clean and welcoming environment for guests.

Provided dining services, took orders, and ensured customer satisfaction. Managed table cleanliness and coordinated food delivery.

In my role as a Waitress, I provided excellent customer service by taking orders, serving food, and ensuring customer satisfaction. I maintained cleanliness in my section and assisted with to-go orders.

Participated in classes for Culinary Arts and Cosmetology.

Participated in classes for Culinary Arts and Cosmetology, gaining practical skills and knowledge in food preparation and beauty services.

Completed high school education with a diploma, focusing on foundational knowledge and skills necessary for further education and career opportunities.