ANAlejandra Naranjo
@alejandranaranjo
Bilingual digital marketing expert with strong customer service skills.
ColombiaWhat I'm looking for
I am a bilingual professional with over two years of experience in customer service and administrative support. My expertise lies in assisting customers with technical troubleshooting, providing empathetic guidance, and performing essential administrative tasks. I excel in managing multiple priorities effectively, ensuring exceptional user experiences and smooth operations.
Throughout my career, I have demonstrated a strong client-focused approach, consistently exceeding performance metrics. I thrive in remote and dynamic environments, leveraging my organizational and communication skills to enhance team operations and improve service strategies. My passion for technology and travel drives my commitment to delivering tailored solutions that elevate client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Care and Sales Representative
Asurion
Apr 2024 - Jul 2024 (3 months)
Delivered tailored solutions by analyzing client-specific data and creating actionable insights, improving service strategies and client satisfaction. Assisted users with app-related inquiries and provided technical guidance.
Trainer II
Concentrix CVG Management S.A.S
Jul 2023 - Apr 2024 (9 months)
Coordinated onboarding schedules and executive meeting preparation, boosting productivity by 15%. Enhanced team operations by drafting training materials and managing administrative tasks.
Math and English Tutor
Self Employed
Jan 2021 - Jan 2024 (3 years)
Supported students in improving their math and English skills through personalized lesson plans, fostering a positive learning environment to help them achieve academic goals.
Advisor 1 Customer Service
Concentrix CVG Management S.A.S
Aug 2022 - Jul 2023 (11 months)
Ensured precise process documentation and fostered strong customer relationships through effective support. Analyzed and resolved complex customer issues, collaborating with cross-functional teams.
Education
Degrees, certifications, and relevant coursework
URUNIR - Universidad de La Rioja
Bachelor's Degree in Digital Marketing and Publicity, Digital Marketing
2023 -
Pursuing a degree in Digital Marketing and Publicity, focusing on modern marketing strategies and digital communication.
Hebrón School
High School Degree, General Education
2022 - 2022
Completed high school education, focusing on foundational subjects and preparing for further studies.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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