Alejandra NaranjoAN
Open to opportunities

Alejandra Naranjo

@alejandranaranjo

Bilingual digital marketing expert with strong customer service skills.

Colombia

What I'm looking for

I am seeking a role that allows me to leverage my customer service expertise in a dynamic environment, with opportunities for growth and collaboration.

I am a bilingual professional with over two years of experience in customer service and administrative support. My expertise lies in assisting customers with technical troubleshooting, providing empathetic guidance, and performing essential administrative tasks. I excel in managing multiple priorities effectively, ensuring exceptional user experiences and smooth operations.

Throughout my career, I have demonstrated a strong client-focused approach, consistently exceeding performance metrics. I thrive in remote and dynamic environments, leveraging my organizational and communication skills to enhance team operations and improve service strategies. My passion for technology and travel drives my commitment to delivering tailored solutions that elevate client satisfaction.

Experience

Work history, roles, and key accomplishments

CS

Advisor 1 Customer Service

Concentrix CVG Management S.A.S

Aug 2022 - Jul 2023 (11 months)

Ensured precise process documentation and fostered strong customer relationships through effective support. Analyzed and resolved complex customer issues, collaborating with cross-functional teams.

Education

Degrees, certifications, and relevant coursework

UNIR - Universidad de La Rioja logoUR

UNIR - Universidad de La Rioja

Bachelor's Degree in Digital Marketing and Publicity, Digital Marketing

2023 -

Pursuing a degree in Digital Marketing and Publicity, focusing on modern marketing strategies and digital communication.

HS

Hebrón School

High School Degree, General Education

2022 - 2022

Completed high school education, focusing on foundational subjects and preparing for further studies.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Alejandra Naranjo - Customer Care and Sales Representative - Asurion | Himalayas