Open to opportunities

Alexander Jaramillo

@alexanderjaramillo

Bilingual International Business professional delivering customer-focused support and interpretation in global environments.

Colombia

Message

What I'm looking for

I seek a bilingual, customer-facing role in an international company where I can use interpretation skills, support customers, train peers, and grow professionally.

I am an International Business Administration professional with over three years of customer-facing experience supporting international customers across remote roles.

I specialize in bilingual (English/Spanish) customer service, consecutive interpretation, and medical interpreting, having handled calls, email and chat through platforms like Zendesk and ServiceNow.

My background includes onboarding and training bilingual and non-bilingual agents, live data collection for sports events, and administrative support for HR and recruitment operations.

I bring strong communication, problem-solving, and cross-cultural skills, and I am eager to apply my language proficiency and proactive attitude to support international enterprises and continue learning on diverse teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

GovAssist Immigration Services

May 2025 - Oct 2025 (5 months)

Handled customer inquiries via calls, email and chat using Zendesk to assist with travel document issuance (ESTA, eTA), U.S. passport applications and non-immigrant visas, ensuring accurate guidance and timely resolution.

Customer Service Zendesk Email Support Troubleshooting Ticketing Systems

Consecutive Interpretation Agent

Language Service Associates

Dec 2023 - Apr 2025 (1 year 4 months)

Provided precise ENG–SPA consecutive interpretation for clinical, insurance and other client calls, accurately conveying information and terminology between providers and customers.

consecutive interpretation English Spanish Translation Medical Interpretation Insurance Calls Active Listening Confidentiality Bilingual Support

Medical Interpreter

Interactive Contact Center

Dec 2022 - Sep 2023 (9 months)

Interpreted clinical and non-clinical medical calls (ENG–SPA) for healthcare and emergency situations, maintaining patient confidentiality and following LanguageLine/Kelly Services protocols.

Medical Interpretation English Spanish Translation

Administrative Assistant

Callbox

Jun 2022 - Sep 2022 (3 months)

Supported HR, recruitment and administrative operations including bilingual document conversion, employee movement processing, and onboarding/training coordination for bilingual and non-bilingual agents.

HR Support Recruitment Onboarding Training Coordinator Administrative Operations Employee Relations

Live Feed Data Analyst

Genius Sports

Nov 2021 - Mar 2022 (4 months)

Monitored and collected live sports event data worldwide, supported reporters and resolved data discrepancies by cross-checking external sources to ensure feed accuracy.

Sports Data Monitoring Data Verification Remote Collaboration

Customer Service Representative

Teleperformance

Oct 2020 - Oct 2021 (1 year)

Provided multilingual support for Disney+ customers across Latin America and the U.S. via chat, calls and email, resolving streaming, billing and technical issues using tools like ServiceNow and Five9.

Customer Support ServiceNow Five9 Chat Support Technical Support CRM