Georgie Bermiu
@georgiebermiu
Customer support specialist at Westwing, supporting e-commerce customers in English and Spanish while building AI-assisted intake workflows.
ColombiaWhat I'm looking for
At Westwing, I support e-commerce customers in English and Spanish over chat and email, using Zendesk and Orbit. I also support medical and legal clients at AMN Languages / AMN Support Solutions, where I built and rolled out AI-assisted intake workflows that cut average response lag by 30%.
At Teleperformance / Global Support Services, I reviewed calls for quality, coached agents, and designed onboarding and training. I also contributed to a data-quality initiative that cut duplicate CRM entries by 40%.
At Mundo Group / Amazon AWS, I automated support workflows with React and Node.js and built internal ticket-tracking tools. At Texas Instruments, I worked hands-on with WordPress.
Earlier, at Airbnb, I coached agents, created onboarding materials, and managed premium enterprise accounts. I’ve also worked in bilingual interpretation and virtual assistance, and currently teach English to Spanish-speaking students.
Experience
Work history, roles, and key accomplishments
Resolved customer inquiries over chat and email in Spanish and English for an e-commerce furniture and home décor brand, using Zendesk and Orbit. Learned internal tools and market-specific phrasing while supporting customers live.
Medical & Legal Interpreter / Senior Virtual Assistant
AMN Languages / AMN Support Solutions
Jan 2024 - Present (2 years 10 months)
Primary bilingual point of contact for medical and legal clients, managing sensitive intake documentation and complex scheduling. Built and rolled out AI-assisted intake workflows, cutting average response lag by 30%.
English Tutor
Independent
Jan 2024 - Present (2 years 10 months)
Teach English to Spanish-speaking students, building strong written and verbal communication skills.
Worked hands-on with WordPress for Texas Instruments.
Team Lead & Customer Success Specialist
Dec 2022 - Dec 2023 (1 year)
Promoted to team-lead capacity, reviewing calls for quality, giving structured feedback, and tracking agent improvement. Designed onboarding and training, led a data-quality initiative cutting duplicate CRM entries by 40%, and handled 80+ inbound interactions daily.
Automated repetitive support workflows with React and Node.js. Built internal ticket-tracking tools that improved team productivity and reporting.
Promoted to team lead, coaching agents on premium-account handling and reviewing interactions for quality. Designed onboarding materials, managed premium enterprise accounts, and acted as liaison between sales and operations.
Bilingual VA & Interpreter
Hakuna Matata / Veterinaria Golf / Hzhcaylooma
Jan 2013 - Dec 2018 (5 years 11 months)
Delivered OPI/VRI interpretation across medical, legal and hospitality settings in three countries. Managed reception, scheduling, client intake and administrative workflows for multi-location operations.
Education
Degrees, certifications, and relevant coursework
EAN University
Bachelor of Arts, Business Administration
Pursuing a Bachelor of Arts in Business Administration, currently in progress.
The Workloop Company
Fullstack Web Developer, Web Development
Completed a Fullstack Web Developer certification.
Microsoft
Microsoft 365 Fundamentals, Microsoft 365
Earned the Microsoft 365 Fundamentals certification.
EFSET
English C2, English
Achieved an English C2 level on the EF Standard English Test.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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