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Dani TovarDT
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Dani Tovar

@danitovar

Sales and retention specialist on the SiriusXM campaign, tailoring subscription offers to retain at-risk subscribers.

Colombia
Message

On the SiriusXM campaign, I engage at-risk subscribers through live chat and tailor offers to their listening preferences and budgets. I recommend content plans and promotions to help prevent cancellations and retain monthly revenue.

At Transcom Colombia, I sold premium Coach products through personalized consultations, matching recommendations to customers’ style and budget. At Lean Solutions Group, I coordinated logistics operations for international clients and managed shipment tracking.

As a freelance Social Media Manager & Paid Ads Specialist, I created and optimized Meta Ads campaigns that generated over COP $10,000,000 in client sales. I also managed brand growth, audiovisual content, and engagement strategies for multiple businesses.

My experience also includes bilingual medical interpretation at TP Colombia – LLS and live event production at OCESA Colombia. At OCESA Colombia, I managed production budgets and event schedules and coordinated travel logistics for artists, crew, and VIP guests.

Experience

Work history, roles, and key accomplishments

OS

Senior Customer Service Representative

Optum Global Solutions Colombia SAS

Sep 2021 - May 2022 (8 months)

Applied consultative selling techniques to recommend suitable insurance products aligned with customers' financial needs. Handled specialized healthcare account inquiries with high satisfaction rates.

CC

Technical Support Specialist

Concentrix – Lorex Technology Campaign

Jan 2018 - Jun 2018 (5 months)

Provided specialized technical support for smart security systems and generated additional revenue through cross-selling. Educated customers on product features and upgrades to increase satisfaction and retention.

Education

Degrees, certifications, and relevant coursework

PC

Professional Certification

The Science of High Ticket Sales, Sales

Completed the Science of High Ticket Sales professional certification in October 2025.

Pontificia Universidad Javeriana logoPJ

Pontificia Universidad Javeriana

Bachelor's Degree, Arts

Bachelor's degree in Arts from Pontificia Universidad Javeriana, graduated in 2018.

RS

Rochester School

High School Diploma, General Studies

High school diploma from Rochester School, class of 2012.

Tech stack

Software and tools used professionally

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