claudia lizarazo

Design and deliver personalized online English and Spanish programs for international and Spanish-speaking students. Manage the full student acquisition funnel and run Meta Ads campaigns to attract new students.

Provided technical support and customer service to users in the United States and Canada, achieving outstanding AHT and CSAT results. Promoted to manage the full purchase order cycle, including inventory verification, documentation, and shipping coordination.

Managed a portfolio of newly onboarded restaurants, encouraging promotion adoption and menu optimization. Consistently increased sales per restaurant and was the top revenue-generating agent during the project.

Led direct customer sales, inventory control, and in-store product displays. Contributed to steady store sales growth through consultative selling and a service-oriented approach.

Handled customer service and billing requests using English-language systems, and used each interaction to create cross-selling opportunities.

Provided customer service, billing support, and cross-selling using English-language systems, meeting AHT, CSAT, and FCR targets. Chosen to support the nesting process for new agents based on performance metrics.

Completed a Technical Degree in Organizational Accounting from SENA from June 2013 to June 2014.

Earned a High School Diploma from Instituto Gerwill in 2010.