Shaliyah Marius
@shaliyahmarius
Business Administrator focused on operational efficiency, compliance, and exceptional customer service.
United KingdomWhat I'm looking for
I am a detail-oriented Business Administrator with experience improving operational workflows, record accuracy, and compliance across public sector and private online businesses. I have driven responsiveness improvements of 30%, streamlined inventory and communication processes, and led training and compliance activities while supporting remote and hybrid teams.
I combine strong Microsoft Office skills (Excel, Outlook, Teams) with customer-focused service delivery, schedule coordination, and vendor management. I have founded and operated an online business, managed audits and training as a Compliance Officer, and consistently deliver efficient, collaborative solutions that improve productivity and stakeholder satisfaction.
Experience
Work history, roles, and key accomplishments
Business Administrator
Barking and Dagenham Council
Jan 2024 - Present (1 year 11 months)
Administered early years programs, maintaining accurate records and streamlining communication to improve responsiveness by 30%; coordinated schedules and supported compliance tracking across departments.
Founder & Customer Service Lead
Flowersbyliyah
Jan 2024 - Present (1 year 11 months)
Founded and operated an online floral business, managing customer service, inventory and vendor relationships while running digital marketing campaigns that increased customer engagement and reduced wastage by 15%.
Compliance Officer
Trust Care Solutions
Jan 2022 - Jan 2023 (1 year)
Oversaw healthcare compliance and documentation, led training sessions and coordinated audits to improve documentation accuracy and adherence to standards.
Customer Service Assistant
Minilittlething
Jan 2020 - Jan 2022 (2 years)
Handled 100+ daily customer inquiries via Instagram and email, managed order tracking and returns, and documented feedback to improve customer experience and reduce complaints by 30%.
ZASales Assistant
Zara
Nov 2021 - Dec 2021 (1 month)
Supported customers and managed sales transactions during the holiday period, maintained merchandising standards and handled high transaction volumes efficiently.
Education
Degrees, certifications, and relevant coursework
GCSEs
General Certificate of Secondary Education, General Secondary Education
Grade: 5-9 (includes English and Maths)
Completed 6 GCSEs including English and Mathematics with grades between 5 and 9.
Level 4 Business Administration Apprenticeship
Level 4 Apprenticeship, Business Administration
Completed a Level 4 Business Administration apprenticeship focused on administrative operations and compliance.
Availability
Location
United KingdomAuthorized to work in
Job categories
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