Open to opportunities

Anna-Maria Smith

@anna-mariasmith

Message

Bilingual office manager with 10+ years optimizing operations and executive support.

United Kingdom

Message

What I'm looking for

I seek a role providing hands-on office and executive support in a collaborative company, with opportunities to streamline operations and support senior leadership.

I am a bilingual (English and German) office manager and administrative professional with over a decade of experience delivering executive assistance, office operations, and customer-facing support. I consistently streamline processes, manage budgets, and provide hands-on support to senior managers to maintain productive workplaces.

In my current role I manage office operations for a 40-person team, handle sensitive bilingual correspondence, coordinate onboarding, and organize company events while overseeing facilities and IT relationships. I have a track record of resolving complex queries, improving workflows, and supporting international account setups.

Previously I held client engagement and customer service roles where I developed strong vendor and customer relationships, drove business development through product knowledge, and supported high-volume order and shipment resolution. I am punctual, adaptable, and focused on delivering efficient, value-focused administrative and operational support.

Experience

Work history, roles, and key accomplishments

Current

Office Manager

Current

Meaco (UK) Ltd

Apr 2023 - Present (2 years 6 months)

Manage office operations for a team of 40, streamline processes, and provide administrative and executive support to four senior managers while handling bilingual (English/German) correspondence and logistics.

Office Management Administrative Support Executive Assistance Event Coordination Budget Reconciliation

Secretary to Operations Director

Daheim UK Ltd

Jan 2011 - Oct 2021 (10 years 9 months)

Provided comprehensive administrative support including phone and file management, invoicing oversight, and international customer communication to support operations and shipments.

Administrative Support Invoicing Customer Communications File Management Scheduling Customer Service

Client Engagement Analyst

Gartner UK Ltd

Jan 2005 - Sep 2008 (3 years 8 months)

Built global client relationships and drove business development by delivering product knowledge and value-focused customer service in English and German, supporting sales and vendor training.

Client Engagement Business Development Product Knowledge Sales Support Customer Relations Stakeholder Management

Customer Service Representative

Johnson & Johnson Vision Care

Jan 2004 - Dec 2004 (11 months)

Handled high volume international orders and calls, collaborated with vendors and customers to resolve shipping issues, and applied troubleshooting protocols to achieve positive outcomes.

Customer Service Order Management Troubleshooting Escalation Management

Retail Manager

The Vestry

Jan 2003 - Jan 2004 (1 year)

Managed flagship retail store operations and staff, optimized inventory and logistics, and drove sales through effective team management and stock control.

retail management Team Leadership Inventory Control Logistics Customer Service Store Operations