Luis User - Coordinator Helpdesk - TFL | Himalayas
Luis UserLU
Open to opportunities

Luis User

@luisuser5

Ambitious professional with expertise in coordination and data management.

United Kingdom
Message

What I'm looking for

I am looking for a role that offers professional growth and values adaptability.

I am a dedicated professional with a strong work ethic and a proactive approach. My experience spans various roles, including coordination, reporting, and data management, where I have excelled at streamlining processes and ensuring clear communication between teams and stakeholders. I thrive in both fast-paced and slow-paced environments, delivering outstanding customer service and administrative support.

With a BA (Hons) in Creative Music Production, I have developed expertise in music production, songwriting, and engineering. My analytical and problem-solving skills have been further enhanced through my experience in cryptocurrency and trading. I am eager to learn and grow professionally while contributing to a dynamic workplace through my adaptability and commitment to excellence.

Experience

Work history, roles, and key accomplishments

TF
Current

Coordinator Helpdesk

TFL

Aug 2023 - Present (1 year 11 months)

Managed and coordinated engineer attendance at stations, ensuring efficient deployment. Maintained data on the IBMS platform to track work production and generated reports to assess performance and support decision-making.

OF

Supervisor

Offspring

Sep 2017 - Present (7 years 10 months)

Managed daily and weekly reports, including WFM and daily KPI's, supervising a team of 30 people. Processed weekly payroll and maintained store standards to ensure optimal presentation and customer experience.

HA

Brand Specialist

Harrods

Sep 2016 - Present (8 years 10 months)

Acted as senior staff, assisting with daily and weekly reports and staff rotas for a team of 15, supervising a department with a turnover of £5 to £7 million. Provided luxury customer service, building a strong returning clientele base.

Education

Degrees, certifications, and relevant coursework

Institute of Contemporary Music Performance (ICMP) logoI(

Institute of Contemporary Music Performance (ICMP)

BA (Hons), Creative Music Production

2019 - 2022

Developed expertise in music production, songwriting, and engineering. Gained skills in analytical and problem-solving through studies in creative music production.

TC

Tropics Global College

Diploma Level 3, Business Administration

2016 - 2016

Completed a Diploma Level 3 in Business Administration. Focused on core business principles and administrative practices.

HT

High School Cacilhas Tejo

BTEC Diploma, IT Technician

2009 - 2011

Acquired skills in IT programming, including PHP, HTML, and SQL. Developed foundational knowledge in information technology.

Tech stack

Software and tools used professionally

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