Luis User

Managed and coordinated engineer attendance at stations, ensuring efficient deployment. Maintained data on the IBMS platform to track work production and generated reports to assess performance and support decision-making.

Managed Discord for community and marketing communication, developing social media campaigns and creating engaging content across various platforms. Responded to customer comments and queries, ensuring brand consistency.

Managed daily and weekly reports, including store statistics and KPI's, overseeing a team of 100+ people with a turnover of £18 million. Maximized store profitability by managing costs and increasing product profit.

Managed daily and weekly reports, including WFM and daily KPI's, supervising a team of 30 people. Processed weekly payroll and maintained store standards to ensure optimal presentation and customer experience.

Acted as senior staff, assisting with daily and weekly reports and staff rotas for a team of 15, supervising a department with a turnover of £5 to £7 million. Provided luxury customer service, building a strong returning clientele base.

Handled a wide range of administrative tasks, supporting the Office Manager with payroll and updating company policies. Assisted with recruitment, inductions, and daily sales and marketing functions.

Developed expertise in music production, songwriting, and engineering. Gained skills in analytical and problem-solving through studies in creative music production.

Completed a Diploma Level 3 in Business Administration. Focused on core business principles and administrative practices.

Acquired skills in IT programming, including PHP, HTML, and SQL. Developed foundational knowledge in information technology.