Luis User
@luisuser5
Ambitious professional with expertise in coordination and data management.
What I'm looking for
I am a dedicated professional with a strong work ethic and a proactive approach. My experience spans various roles, including coordination, reporting, and data management, where I have excelled at streamlining processes and ensuring clear communication between teams and stakeholders. I thrive in both fast-paced and slow-paced environments, delivering outstanding customer service and administrative support.
With a BA (Hons) in Creative Music Production, I have developed expertise in music production, songwriting, and engineering. My analytical and problem-solving skills have been further enhanced through my experience in cryptocurrency and trading. I am eager to learn and grow professionally while contributing to a dynamic workplace through my adaptability and commitment to excellence.
Experience
Work history, roles, and key accomplishments
Coordinator Helpdesk
TFL
Aug 2023 - Present (1 year 11 months)
Managed and coordinated engineer attendance at stations, ensuring efficient deployment. Maintained data on the IBMS platform to track work production and generated reports to assess performance and support decision-making.
Community and Brand Manager
EQUILIBRIUM.
Mar 2022 - Present (3 years 4 months)
Managed Discord for community and marketing communication, developing social media campaigns and creating engaging content across various platforms. Responded to customer comments and queries, ensuring brand consistency.
Assistant Store Manager (key holder)
Footlocker
Feb 2018 - Present (7 years 5 months)
Managed daily and weekly reports, including store statistics and KPI's, overseeing a team of 100+ people with a turnover of £18 million. Maximized store profitability by managing costs and increasing product profit.
Supervisor
Offspring
Sep 2017 - Present (7 years 10 months)
Managed daily and weekly reports, including WFM and daily KPI's, supervising a team of 30 people. Processed weekly payroll and maintained store standards to ensure optimal presentation and customer experience.
Brand Specialist
Harrods
Sep 2016 - Present (8 years 10 months)
Acted as senior staff, assisting with daily and weekly reports and staff rotas for a team of 15, supervising a department with a turnover of £5 to £7 million. Provided luxury customer service, building a strong returning clientele base.
Assistant Office Manager
Arden Hodges
May 2015 - Present (10 years 2 months)
Handled a wide range of administrative tasks, supporting the Office Manager with payroll and updating company policies. Assisted with recruitment, inductions, and daily sales and marketing functions.
Education
Degrees, certifications, and relevant coursework
Institute of Contemporary Music Performance (ICMP)
BA (Hons), Creative Music Production
2019 - 2022
Developed expertise in music production, songwriting, and engineering. Gained skills in analytical and problem-solving through studies in creative music production.
Tropics Global College
Diploma Level 3, Business Administration
2016 - 2016
Completed a Diploma Level 3 in Business Administration. Focused on core business principles and administrative practices.
High School Cacilhas Tejo
BTEC Diploma, IT Technician
2009 - 2011
Acquired skills in IT programming, including PHP, HTML, and SQL. Developed foundational knowledge in information technology.
Availability
Location
Authorized to work in
Job categories
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