Mouhcina-Jazmin Jannat

Assisted with retail operations at the bakery, including customer service, operating the till, and maintaining a clean and organized shop floor. Collaborated with marketing teams across all businesses, creating content for social media platforms to promote brand visibility.

Ensured compliance with health and safety regulations across 18 hostels, managing a team of 3 maintenance staff. Oversaw the maintenance board, delegating tasks to the team and collaborating with other departments to address maintenance needs across the hostels.

Managed routine health and safety (H&S) and fire risk assessment (FRA) tasks as part of administrative duties. Oversaw daily operations for three offices, including raising work orders, handling maintenance and stationery requests, and ensuring building and lighting systems were consistently up to standard.

Managed routine health and safety (H&S) and fire risk assessment (FRA) tasks as part of administrative duties. Coordinated referrals for new service users in collaboration with community partners, providing detailed information about the service, suitability, and the referral process.

Supervised and trained staff to maintain high customer service standards and productivity. Maintained accurate financial records, including cash handling, till reconciliations, and daily reports.

Provided phone support to property owners and tenants, addressing account queries and resolving maintenance issues. Developed strong relationships with property managers, developers, directors, and external contractors.

Assisted with retail operations, including customer service and maintaining store appearance. Maintained digital and physical filing systems for documentation and compliance records.

Utilized Microsoft Office programs on a daily basis, with a particular focus on Excel and OneNote. Developed and implemented a streamlined process to digitize client documentation within the HelpPoint team, improving efficiency and reducing reliance on paper copies.

Completed a course on Microsoft Excel 2010 via Alison.com. This enhanced proficiency in spreadsheet management and data analysis.

Completed a course on Fundamentals of Business Law via Alison.com. This provided a foundational understanding of legal principles relevant to business operations.

Grade: Distinction

Achieved a Distinction in the Level 3 Business Administration Apprenticeship. The qualification covered GDPR, Microsoft Office programs, and workplace legislation, with a strong focus on independent study and customer service.

Grade: A*-C

Attained 9 GCSEs with grades A*-C, including Maths, Double Science, and English. This foundational education provided a strong academic base.

Completed General Security Awareness Training (GSAT) through the GOV Department for Transport. This training enhanced understanding of security protocols and awareness.