Open to opportunities

Kay User

@kayuser1

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Seasoned Business Support Officer driving operational excellence and team success.

United Kingdom

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What I'm looking for

I seek a role that fosters growth, values collaboration, and challenges me to innovate.

I am a seasoned Business Support Officer with a proven track record in leading teams and driving organizational success. My experience includes streamlining operations, achieving an impressive 85%+ first-time case resolution rate, and enhancing market performance through optimized gas storage facility operations. I am adept at articulating ideas clearly and fostering a collaborative environment that encourages achievement.

Throughout my career, I have successfully developed and implemented business strategies across multiple departments, utilizing financial models to optimize cost structures and forecast revenue, resulting in a 10% increase in profitability. My commitment to operational excellence is evident in my meticulous management of schedules, documentation, and task completion, ensuring minimal errors and high-quality outcomes.

With strong interpersonal skills, I excel in coordinating employee training and professional development programs, enabling decentralized energy management, and ensuring compliance with environmental standards. My ability to leverage data analytics and CRM systems has significantly improved service delivery and client satisfaction, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Business Support Officer

Current

AITEO

Dec 2023 - Present (1 year 5 months)

As a Business Support Officer, I streamlined operations, achieving an 85%+ first-time case resolution rate. I prepared reports on operational results and integrated insights to optimize gas storage facility operations, resulting in a 20% improvement in market assessment scores.

Operational Management Data Analysis Financial Reporting Team Leadership Process Improvement Salesforce Administration IT Support Customer Service Strategic Planning

Business Support Administrator

AITEO

Jan 2022 - Dec 2023 (1 year 11 months)

In my role as a Business Support Administrator, I managed third-party service suppliers, reduced equipment downtime, and oversaw client management using Salesforce. I implemented data-driven insights to enhance operational efficiency and client satisfaction.

Supplier Management Salesforce Administration Data Analytics Client Management Process Optimization Communication Skills IT Support

Service Administrator

AITEO

Sep 2020 - Apr 2022 (1 year 7 months)

As a Service Administrator, I managed equipment downtime and coordinated service scheduling. I contributed to the implementation of renewable energy solutions and improved service response times by 15% through efficient vendor report submissions.

Service Management Vendor Management Renewable Energy Data Analysis Performance Metrics Scheduling Logistics Coordination Team Collaboration

Private Banking Junior Officer

FBN Bank (UK)

Sep 2019 - Mar 2020 (6 months)

In my role as a Private Banking Junior Officer, I managed high-net-worth client accounts and conducted market analysis to support strategic decisions. I ensured compliance with regulations and developed strong client relationships.

Market Analysis Compliance Management Relationship Management Data Analysis Cross Functional Collaboration Database Management

Education

Degrees, certifications, and relevant coursework

Imperial College

Certification, Data Analytics

2021 - 2021

Studied Data Analytics, focusing on the application of data analysis techniques to solve real-world problems and improve decision-making processes.

University of Birmingham

Certification, Finance & Technology

2020 - 2020

Pursued studies in Finance & Technology, focusing on the intersection of financial principles and technological advancements.

Harvard University

Bachelor's, Policy, Politics & Economics

2019 - 2020

Completed a Bachelor's in Policy, Politics & Economics, gaining a comprehensive understanding of political systems, economic theories, and policy-making processes.