mohamed dhia farwa
@mohameddhiafarwa
Confident customer service specialist with nearly 4 years of experience.
TunisiaWhat I'm looking for
I am a dedicated customer service specialist with almost four years of experience, primarily in the hospitality sector. My journey began at Booking.com, where I quickly advanced to a Senior Customer Service Specialist role within just six months. I pride myself on my ability to handle challenging calls with empathy and professionalism, ensuring customer trust and satisfaction.
In addition to my role at Booking.com, I have experience as a Tour Guide, where I assisted tourists in navigating new environments, ensuring their safety and satisfaction throughout their journeys. My educational background includes a Bachelor's degree in Science and a license in Medical Biotechnology, which has equipped me with a unique perspective on communication and customer interaction.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Specialist
Booking.com
Jun 2021 - Present (4 years)
As a Senior Customer Service Specialist, I handle phone calls from colleagues, customers, and properties, utilizing my soft skills to manage challenging situations and ensure customer satisfaction. Promoted within six months for exemplary service delivery.
Tour Guide
Tounesna Voyage
Nov 2020 - Mar 2021 (4 months)
Assisted tourists from the moment they entered the tour bus until their return to hotels, ensuring their safety and satisfaction throughout the experience.
Youth Mentor
Red Crescent
Jul 2020 - Oct 2020 (3 months)
Conducted sessions on storytelling and communication styles, successfully reaching over 70 vulnerable participants in one year, focusing on teamwork and professional insight.
Covid-19 Program Volunteer
Red Crescent
Feb 2020 - May 2020 (3 months)
Helped provide essential supplies like masks and hand sanitizers during the Covid-19 pandemic, assisting vulnerable populations with shopping and maintaining organized queues.
Education
Degrees, certifications, and relevant coursework
Bolbeba High School
Baccalaureate Degree, Science
2015 - 2021
Completed high school education with a focus on science, preparing for further studies and professional development.
Institute of Translating and Interpreting Medical Technology
Applied License, Medical Biotechnology
2019 - 2020
Studied medical biotechnology, focusing on communication and translation in medical contexts.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Job categories
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