At Transcom, I support members of an international peer-to-peer online marketplace through a ticketing system. I investigate requests about orders, account issues, payments, refunds, and the platform, then provide accurate solutions.
At Concentrix, I handled customer orders, deliveries, returns, refunds, and post-purchase inquiries in English and French. I also worked on the Executive Escalations back-office team, reviewing account histories and resolving complex cases.
I collaborated with Head Office teams at Concentrix to resolve high-priority cases. My work included identifying root causes and providing appropriate resolutions.
At Voicecom, I represented French non-profit organizations, including UNICEF and SOS Animaux, through phone-based communication. I raised awareness and engaged potential donors in professional, empathetic conversations.
