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@salmagharby
Customer-focused customer service professional delivering efficient, empathetic support.
TunisiaI am a customer service professional with experience in high-volume call centers and face-to-face retail support, delivering prompt, courteous solutions and consistently meeting performance targets. I adapt quickly to new systems and processes, collaborate with teams to improve service delivery, and bring strong troubleshooting, critical thinking, and management skills.
I have also taught English to high school students and adults, designing engaging lessons and fostering supportive learning environments. I am driven to leverage my communication and service experience to contribute effectively in dynamic customer-facing roles.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Freelance
Dec 2023 - Jul 2024 (7 months)
Planned and delivered engaging English lessons to high school students and adults, creating a supportive environment to improve language skills and participation.
Unicall
Jul 2023 - Nov 2023 (4 months)
Provided prompt courteous support via phone, email, and chat for product, order, shipping, and returns inquiries, and empathized with customers to resolve service issues.
Transcom
Handled high volumes of inbound and outbound calls with professionalism, resolved customer inquiries, and collaborated with teams to meet performance targets and improve service delivery.
Degrees, certifications, and relevant coursework
Literature, Arts and Humanities
Pursued studies in literature, arts, and humanities at the Faculty of Literature, Arts and Humanities of Manouba.
Baccalaureate, General Secondary Education
2021 - 2023
Completed the Baccalaureate secondary education credential between 2021 and 2023.
Software and tools used professionally
TunisiaYou can contact Salma and 90k+ other talented remote workers on Himalayas.
Message Salma
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