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@nadiasehli
I am a customer service professional specializing in quality evaluation and technical support.
I am a customer service professional with over five years' experience delivering outstanding customer experiences across technical support, supervision, and team leadership. I have served as a Team Lead and Supervisor, and for the past year I worked as a Quality Evaluator providing feedback to improve agent performance.
I bring strong technical knowledge, advanced English, and proven troubleshooting and remote assistance skills to complex cases, and I prioritize empathy and clear communication to drive customer satisfaction. I am committed to continuous improvement and supporting teams to meet quality standards.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

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Work history, roles, and key accomplishments
Monitored and evaluated customer service interactions, provided feedback to agents and supported internal quality assurance processes to improve performance.
Provided remote technical assistance and troubleshooting for Xerox products, resolving customer issues and maintaining service standards.
Led technical and industrial maintenance activities, coordinated technicians and ensured equipment uptime and operational continuity.
PhoneAct
Mar 2021 - Jun 2022 (1 year 3 months)
Supervised inbound/outbound technical support team, coordinated shifts and coached agents to improve response times and service quality.
ISuppleance
Sep 2020 - Mar 2021 (6 months)
Handled inbound and outbound calls providing remote assistance to French customers and resolved technical issues to maintain customer satisfaction.
Degrees, certifications, and relevant coursework
Administration Assistant
2020 -
Completed Administration Assistant training at Institut Pilote de Formation et Training in May–September 2020.
International Business
2018 - 2019
Completed International Business program at CSFM Gammarth from February 2018 to May 2019.
English For Tourism
Completed English for Tourism course via Alison Online.
Business Management
Completed Business Management course via Alison Online.
Software and tools used professionally
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