Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@nadiasehli
I am a customer service professional specializing in quality evaluation and technical support.
TunisiaI am a customer service professional with over five years' experience delivering outstanding customer experiences across technical support, supervision, and team leadership. I have served as a Team Lead and Supervisor, and for the past year I worked as a Quality Evaluator providing feedback to improve agent performance.
I bring strong technical knowledge, advanced English, and proven troubleshooting and remote assistance skills to complex cases, and I prioritize empathy and clear communication to drive customer satisfaction. I am committed to continuous improvement and supporting teams to meet quality standards.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
COMonitored and evaluated customer service interactions, provided feedback to agents and supported internal quality assurance processes to improve performance.
COProvided remote technical assistance and troubleshooting for Xerox products, resolving customer issues and maintaining service standards.
HVLed technical and industrial maintenance activities, coordinated technicians and ensured equipment uptime and operational continuity.
PhoneAct
Mar 2021 - Jun 2022 (1 year 3 months)
Supervised inbound/outbound technical support team, coordinated shifts and coached agents to improve response times and service quality.
ISuppleance
Sep 2020 - Mar 2021 (6 months)
Handled inbound and outbound calls providing remote assistance to French customers and resolved technical issues to maintain customer satisfaction.
Degrees, certifications, and relevant coursework
Administration Assistant
2020 -
Completed Administration Assistant training at Institut Pilote de Formation et Training in May–September 2020.
International Business
2018 - 2019
Completed International Business program at CSFM Gammarth from February 2018 to May 2019.
AOEnglish For Tourism
Completed English for Tourism course via Alison Online.
Business Management
Completed Business Management course via Alison Online.
Software and tools used professionally
TunisiaYou can contact Nadia and 90k+ other talented remote workers on Himalayas.
Message Nadia
AJAchref Jandoubi
Global IT Specialist, SEBN TN
AAAYMEN BEN AMOR
Administrative Assistant & Franchise Manager, Orange Tunisia
SMSheker Mhadhbi
Team Leader, Concentrix
NANajd Aouini
Customer Service Representative, Transcom
MGMeriem Ghrieb
Customer Service Representative, TBO.COM
WHWafa Hnech
Customer Service Representative, Assist Digital Supporte
AMArbi Manai
Customer Relationship Customer Service Agent, FusionBPOServices
YAYacine Amri
Multilingual Customer Care Representative, Rosetta Stone
Saida Abidi
Customer Service Agent, HP
Salma Gharby
English Teacher, Freelance
