NS

Open to opportunities

Nadia Sehli

@nadiasehli

I am a customer service professional specializing in quality evaluation and technical support.

What I'm looking for

I’m seeking a customer-focused role applying technical troubleshooting, quality evaluation, and team coaching in a supportive, growth-oriented environment that values empathy and measurable performance improvement.

I am a customer service professional with over five years' experience delivering outstanding customer experiences across technical support, supervision, and team leadership. I have served as a Team Lead and Supervisor, and for the past year I worked as a Quality Evaluator providing feedback to improve agent performance.

I bring strong technical knowledge, advanced English, and proven troubleshooting and remote assistance skills to complex cases, and I prioritize empathy and clear communication to drive customer satisfaction. I am committed to continuous improvement and supporting teams to meet quality standards.

Experience

Work history, roles, and key accomplishments

CO

Current

Quality Evaluator

Current

Jan 2025 - Present (9 months)

Monitored and evaluated customer service interactions, provided feedback to agents and supported internal quality assurance processes to improve performance.

Quality Assurance Coaching Evaluation Criteria English

CO

Technical Advisor I

Mar 2023 - Dec 2024 (1 year 9 months)

Provided remote technical assistance and troubleshooting for Xerox products, resolving customer issues and maintaining service standards.

Technical Support Troubleshooting Remote Assistance Xerox Products Ticketing

HV

Maintenance Team Lead

Hitachi Vantara

Jun 2022 - Mar 2023 (9 months)

Led technical and industrial maintenance activities, coordinated technicians and ensured equipment uptime and operational continuity.

Team Leadership Maintenance Technical Troubleshooting Industrial Communication

PH

Supervisor

PhoneAct

Mar 2021 - Jun 2022 (1 year 3 months)

Supervised inbound/outbound technical support team, coordinated shifts and coached agents to improve response times and service quality.

Team Supervision Technical Support Coaching Performance Management Communication

IS

Customer Service Agent

ISuppleance

Sep 2020 - Mar 2021 (6 months)

Handled inbound and outbound calls providing remote assistance to French customers and resolved technical issues to maintain customer satisfaction.

Outbound Calling Remote Assistance French Customer Support Troubleshooting Communication MS Office

Education

Degrees, certifications, and relevant coursework

IT

Institut Pilote de Formation et Training

Administration Assistant

2020 -

Completed Administration Assistant training at Institut Pilote de Formation et Training in May–September 2020.

CG

CSFM Gammarth

International Business

2018 - 2019

Completed International Business program at CSFM Gammarth from February 2018 to May 2019.

AO

Alison Online

English For Tourism

Completed English for Tourism course via Alison Online.

AO

Alison Online

Business Management

Completed Business Management course via Alison Online.

Tech stack

Software and tools used professionally

Gmail

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Nadia Sehli - Quality Evaluator - Concentrix | Himalayas