Open to opportunities

Nour Mkaouar

@nourmkaouar

Adaptable customer-support and sales professional skilled in call handling, content moderation, and community engagement.

Tunisia

Message

What I'm looking for

I am looking for a customer-facing role where I can use my call handling, moderation, and community engagement skills to improve satisfaction and meet targets.

I am an energetic and adaptable customer support and sales professional with experience managing inbound and outbound calls, conducting surveys, and resolving client issues while meeting performance targets.

I have worked in phone marketing, call centers, and content moderation roles where I ensured compliance with policies, maintained platform safety, and delivered positive customer experiences.

Outside of call center work, I created and managed a community-oriented coffeeshop, coordinated events with civil society groups, and co-founded an animal protection association, demonstrating leadership and event coordination skills.

I bring strong communication, active listening, multitasking, and a target-driven mindset, and I seek opportunities where I can apply customer service expertise and community engagement to drive satisfaction and growth.

Experience

Work history, roles, and key accomplishments

Psychic Adviser

Relation Humaine

Jan 2025 - Present (9 months)

Delivered phone-based consultations providing emotional support and personal guidance, developing strong active listening and interpersonal skills in sensitive conversations.

Emotional Support Active Listening Interpersonal Skills Confidentiality Empathy

Content Moderator

Concentrix

Jan 2022 - Present (3 years 9 months)

Reviewed and evaluated Arabic and English video content to ensure compliance with policies and community guidelines, monitoring for harmful material and maintaining platform safety.

Content Moderation Compliance Policies Arabic English Attention To Detail Empathy

Coffee Shop Manager

Tulip Sousse

Jan 2021 - Present (4 years 9 months)

Created and managed a community-focused coffee shop, coordinated events with civil society groups, and strengthened community ties while overseeing daily operations.

Team Leadership Event Coordination Customer Service Operations Management Community Engagement Problem Solving

Call Center Survey Agent

Gallup

Jan 2020 - Present (5 years 9 months)

Managed outbound calls to conduct surveys, recorded customer feedback with precision, and met daily targets while ensuring positive customer interactions.

Outbound Calling Surveying Data Entry Customer Feedback Communication Active Listening

Customer Service Agent

Concentrix

Assisted clients with account inquiries and banking service information, resolved issues efficiently, and ensured a positive customer experience.

Customer Support Communication Phone Support

Education

Degrees, certifications, and relevant coursework

Faculté de Droit et de Sciences Politiques, Sousse

Licence en Droit Public, Public Law

2019 - 2021

Pursued Licence en Droit Public (undergraduate studies) and completed the second year between 2019 and 2021.

Lycée Hedi Soussi

Baccalauréat, Literature

Grade: Mention Assez Bien

Completed Baccalauréat in Literature (Lettres) with Mention Assez Bien in 2019.

AIESEC - EducateMe Program

International Certification, Communication / Interpersonal Skills

Completed an international AIESEC training program focused on communication and body language to improve presentation, interpersonal, and intercultural skills.