Open to opportunities

Muthoni Njoroge

@muthoninjoroge

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Operations and communications professional transitioning to Executive Assistant supporting visionary leaders.

Kenya

Message

What I'm looking for

I am seeking an Executive Assistant role supporting visionary leaders in fast-paced, collaborative environments where I can streamline operations, protect leadership time, and grow into broader strategic support. Remote or hybrid considered.

I am an operations and communications professional with 4+ years of experience supporting senior leaders, leading teams, and managing logistics across remote and on-site environments.

At TechnoBrain BPO I led a cross-functional team, implemented workflow tracking tools, and improved client satisfaction scores by 18%. In operational roles I designed and maintained SOPs and supported onboarding to ensure smooth role transitions.

I have executed regional logistics and urgent communications for student transportation services, managed emergencies, and maintained stakeholder updates. I also created branded multimedia content, hosted live streams and webinars, and supported recruitment outreach.

I bring strong calendar management, stakeholder communication, customer service, and process development skills, along with hands-on use of Google Workspace, Slack, Zoom, Canva, Descript, CapCut, Excel, AirTable, HubSpot, and Meta Business Suite. I am eager to apply these strengths as an Executive Assistant protecting leadership time and improving operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator

Current

Assist Services LLC

Nov 2024 - Present (10 months)

Oversaw regional operations for a student transportation service, ensuring safe and timely rides and coordinating substitute driver coverage within 24 hours to prevent service interruptions. Managed multi-channel stakeholder communication and maintained ride data accuracy to improve on-time arrivals.

Operations Coordination Emergency Response Customer Service Scheduling Data Entry

Global Talent Ambassador

Sagan Passport

Aug 2024 - Nov 2024 (3 months)

Produced and hosted multimedia recruitment content—including 1 live stream, 1 'Recruiter's Corner' and 3–5 additional pieces weekly—to boost candidate engagement and brand awareness. Partnered with influencers and communities to expand reach and supported content-driven sourcing.

Content Creation Social Media Recruitment Marketing

Operations Associate

Gorascal Inc.

Mar 2024 - Jul 2024 (4 months)

Provided high-level support to the Head of Operations by streamlining onboarding, implementing SOPs, and maintaining operational pipelines to reduce blockers and improve cross-functional coordination. Managed documentation and ensured timely responses to internal and external queries.

Onboarding SOP Development Operations Management Process Improvement Documentation

Team Lead

Technobrain BPO ITES KE

Feb 2022 - Dec 2023 (1 year 10 months)

Led a BPO team delivering ITES services, implemented workflow tracking to reduce project delays and mentored staff, resulting in an 18% improvement in client satisfaction scores. Managed timelines and reported progress to stakeholders to ensure milestone delivery.

Team Leadership Workflow Management Mentoring Project Management Performance Monitoring

Social Media Moderator

Afrika Social

Nov 2020 - Dec 2021 (1 year 1 month)

Moderated social engagement and maintained brand tone across platforms, handling direct messages and comments to foster a positive community and reduce complaint resolution time. Supported content consistency to drive improved user engagement metrics.

Social Media Management Customer Support Brand Voice Content Moderation

Logistics Coordinator

Spellcast Media KE

Jul 2019 - Feb 2021 (1 year 7 months)

Managed on-ground logistics for live performances and media production, ensuring timely performer readiness and reducing payment delays to under 3 business days. Coordinated cross-department activities to enhance event delivery and operational efficiency.

Payments Processing Scheduling Cross Functional Collaboration Vendor Management

Communications Assistant

Aeipath Studios

May 2019 - Feb 2021 (1 year 9 months)

Supported communications for a creative agency by managing internal and external messaging, improving client relations and online responsiveness through timely audience interaction handling. Contributed to smoother team coordination for project delivery.

Communication Client Relations Coordination