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Kerry Kinyua

@kerrykinyua

Business operations professional optimizing workflows, coordinating stakeholders, and improving efficiency across onsite and remote teams.

Kenya

Message

What I'm looking for

I’m looking for a business operations role where I can optimize workflows, coordinate stakeholders, and improve operational efficiency using clear documentation and task tracking to move requests from initiation to completion in remote environments.

Operations professional with 8+ years of experience coordinating cross-functional workflows, implementing process improvements, and managing operational systems in fast-paced, distributed environments. I've driven measurable efficiency gains, such as reducing internal response times by 31% through digital workflow implementation and cutting overdue operational actions by 25-30% through structured tracking systems. I specialize in building systems that make remote teams more productive, not just keeping them organized. I led a cross-departmental initiative to streamline internal communication and request management, resulting in a 31% reduction in response times through digital workflow implementation. Managed and tracked 20+ concurrent operational requests, resulting in improved completion rates and a 25-30% reduction in overdue actions through structured tracking systems.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator

Current

Population Services Kenya

Jan 2020 - Present (6 years 6 months)

Led cross-department initiatives to streamline internal communication and request management, reducing response times by 31% through digital workflow implementation. Managed operational requests, stakeholder engagements, operational records/reporting, and high-volume travel logistics for staff trips.

Internal Communications Request Management Digital Workflow Implementation Operational request tracking Stakeholder engagement coordination Operational records & reporting Data driven decision making support Travel Logistics Policy Compliance

Current

Remote Operations Specialist

Current

Self Employed

Simultaneously supported multiple remote clients by coordinating schedules, tracking deliverables, and maintaining organized operational workflows across distributed teams. Built and maintained task tracking systems using Trello, Asana, and Notion, and produced documentation and status reporting to support decision-making.

Client Coordination Schedule Coordination Deliverables tracking Operational Workflow Management Task Tracking Trello Asana Notion Cross Timezone Collaboration Slack Zoom Microsoft Teams Google Workspace Documentation Status Reporting

Operations Specialist - Exec Liaison

Medios Limited

Nov 2018 - Oct 2019 (11 months)

Led implementation of digital workflow systems that reduced internal response times by 31% and established operational accountability standards. Served as an executive liaison across departments by managing high-priority requests, confidential communications, deliverable timelines, and 100+ client/partner engagements annually.

Digital workflow systems Operational Accountability Executive Liaison Executive Communication Confidentiality Deliverable timeline management Stakeholder Management Documentation Management Operational Coordination Cross Department Coordination

Front Office & Customer Operations

Dove Nest Lodge Naivasha | Best Western Plus

Jan 2018 - Jan 2019 (1 year)

Managed 30–50 daily customer interactions, including bookings, inquiries, and complaint resolution, maintaining professionalism and accuracy in a fast-paced environment. Coordinated front-office operations to ensure timely issue resolution and smooth operational flow.

Customer Service Booking Customer Inquiries Complaint Resolution Front Office Operations

Education

Degrees, certifications, and relevant coursework

ALX Africa

Virtual Assistant Certificate, Virtual Assistant

Completed a Virtual Assistant Certificate program with ALX Africa. Trained in virtual assistant and operational support skills relevant to remote work.

University of Nairobi

Bachelor of Arts in Hospitality Management, Hospitality Management

Earned a Bachelor of Arts in Hospitality Management from the University of Nairobi. Covered core knowledge and preparation for hospitality operations and management.