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vanessa Njambi

@vanessanjambi

Message

Operations partner optimizing processes, communications, and executive support.

Kenya

Message

What I'm looking for

I seek a role providing executive support or operations leadership in a collaborative, mission-driven team where I can build processes, streamline communications, and contribute to scaling impact.

I am a detail-strong communicator and operations partner with 4+ years supporting senior leaders across finance, operations, and customer experience. I turn complex information into clear, audience-ready copy, build SOPs and reporting rhythms, and keep cross-functional teams organized and informed to enable faster decision-making.

I have led SOP rollouts, coordinated stakeholder communications, produced executive-ready dashboards, and improved customer satisfaction and team capacity through training and documentation. I work effectively in distributed teams, deliver disciplined remote collaboration, and contribute to proposals, donor-facing materials, and streamlined executive workflows.

Experience

Work history, roles, and key accomplishments

Current

Executive Partner to COO/CFO

Current

Stride Financials

Sep 2025 - Present (1 month)

Led rollout of SOPs, systems, and reporting rhythms to enhance organizational readiness and knowledge sharing while coordinating cross-departmental functions and stakeholder communications.

Operations Management SOP Development Financial Reporting Document Control Cross Functional Communication Dashboarding

Current

Executive Assistant

Current

Athena

May 2025 - Present (5 months)

Managed complex calendars, inboxes, travel logistics and project trackers, streamlining communications to recover 10–15 hours per week for senior leaders and supporting proposal and donor visibility tasks.

Executive Support Calendar Management Travel Coordination Communication Project Tracking Stakeholder Management

Operations Associate

ANDO Group

Jul 2023 - Dec 2024 (1 year 5 months)

Designed and implemented SOPs, service scripts, and customer guidance that improved consistency and satisfaction by 15%, while coordinating promotions, vendor logistics, and frontline knowledge resources.

SOP Development Customer Experience KPI Tracking Post Campaign Reporting

Reservations Agent

CCI Global

Nov 2022 - Apr 2023 (5 months)

Provided accurate, empathetic traveler communications for the Spirit Airlines account, documented interactions per aviation privacy standards and upsold ancillary services to support revenue targets.

Customer Service Upselling Call Center Operations Documentation Empathetic CRM

Human Resources Intern

County Government of Murang'a

Sep 2021 - Nov 2021 (2 months)

Assisted with training logistics, onboarding materials and policy communication while maintaining orderly HR records and briefing documents for departmental use.

Onboarding HR & Administration Policy Communications Record keeping