Dennis Mwangi

Provided high-level operational and administrative support to the Director of Technology, Innovation, and Transformation by managing calendars, meeting logistics, follow-ups, and cross-department coordination. Created operational reports, project trackers, and dashboards to support leadership decision-making and improve workflow efficiency.

Led and managed a team of 9 executive assistants supporting U.S.-based executives, ensuring consistent performance and delivery quality. Tracked KPIs, drove corrective actions, and standardized operations through SOPs to improve service efficiency and retention.

Supervised a team of 20+ associates delivering AI data and content projects for global clients, overseeing day-to-day operations to ensure timely and accurate delivery. Implemented Agile and Lean practices to increase efficiency by 30%, reduce turnaround time, and improve workforce management using performance dashboards and metrics.

Supported U.S.-based operations by reviewing performance metrics, monitoring task quality, and enforcing process standards. Provided structured feedback, coordinated with project leads and stakeholders, and implemented utilization tracking systems to enhance team efficiency.

Processed and managed data for AI and e-commerce clients with 99% accuracy, maintaining operational databases and tracking productivity metrics. Developed workflow documentation and provided peer coaching to reduce error rates by 15% while supporting scheduling and resource allocation.

Pursuing a Bachelor of Science in Project Planning & Management at Moi University.

Completed a certificate course in Initiating and Planning Projects with the University of California, Irvine.

Completed the Google IT Support professional certificate via Coursera.

Completed a Diploma in ICT Management at the Institute of Advanced Technology.

Completed CCNA Network Fundamentals through Kenyatta University.