Mustapha Idayat
@mustaphaidayat
I resolve high-volume customer issues across phone, email, chat, and CRM platforms.
NigeriaWhat I'm looking for
At MoMo PSB, I handle 100+ customer inquiries daily through phone and email, resolving 95% of issues on first contact while maintaining 99% CRM record accuracy.
I support customers with account inquiries, transaction issues, service requests, and digital banking products. I also coordinate with cross-functional teams to resolve escalations within agreed service levels.
Previously at Quality Medical Diagnostic, I managed 70+ daily customer interactions across phone, chat, and email. I scheduled appointments, maintained customer records, and contributed to a 20% improvement in scheduling efficiency.
I'm equipped for remote work across EST, CST, and PST time zones, using tools including Zendesk, Freshdesk, HubSpot CRM, Slack, Zoom, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
MoMo PSB
Oct 2024 - Present (1 year 10 months)
Handles 100+ customer inquiries daily via phone and email, resolving 95% on first contact. Documents interactions in CRM with 99% accuracy and escalates complex issues to ensure timely resolution.
Customer Service / Administrative Assistant
Quality Medical Diagnostic
Dec 2021 - Sep 2024 (2 years 9 months)
Managed 70+ customer interactions daily via phone, chat, and email, achieving over 85% first-contact resolution. Scheduled appointments and maintained accurate records, improving scheduling efficiency by 20%.
Education
Degrees, certifications, and relevant coursework
Kwara State Polytechnic
Higher National Diploma, Microbiology
Earned a Higher National Diploma in Microbiology from Kwara State Polytechnic in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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