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Femisoye Iyanda

@femisoyeiyanda

Customer-focused support specialist with strong communication and problem-solving skills.

Nigeria
Message

What I'm looking for

I seek remote or hybrid customer support roles with collaborative teams, clear processes, growth opportunities, and a focus on delivering excellent customer experiences.

I am a customer-focused professional with experience supporting business operations and handling client interactions, providing clear information and timely issue resolution. I prioritize patience, professionalism, and maintaining organized records to ensure a positive service experience.

My project-based customer support and administrative experience includes responding to inquiries via email and messaging platforms, coordinating with internal teams, and supporting daily operations such as documentation, scheduling, and task tracking. I am comfortable using Google Workspace and remote collaboration tools to manage communications and records efficiently.

I hold a B.Sc. in Computer Science and am open to remote or hybrid customer support roles with international teams, where I can apply my written and verbal communication skills, data entry accuracy, and conflict-resolution abilities to improve customer satisfaction.

Experience

Work history, roles, and key accomplishments

SE
Current

Customer Support Specialist

Self Employed

Jan 2025 - Present (1 year 2 months)

Provide email and messaging support to resolve customer inquiries and issues, maintain organized records of communications, and coordinate with internal teams to improve response times and service quality.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Bachelor of Science, Computer Science

Completed a Bachelor of Science in Computer Science in Nigeria; coursework and training supported technical and administrative skills relevant to customer support roles.

Tech stack

Software and tools used professionally

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