Roserose 1

I’m a results-driven Customer Support Specialist with 4+ years of experience handling customer inquiries and resolving issues through email, chat, and phone support. I focus on clear communication, problem-solving, and consistently improving customer satisfaction in remote settings.

I’ve supported customers end-to-end by managing CRM tools and ticketing systems (including HubSpot and Zendesk) to ensure accurate documentation, timely follow-ups, and effective issue resolution. I’ve also strengthened service delivery by maintaining structured digital and physical filing systems, performing data entry and records management, and preparing reports, correspondence, and documentation with strong attention to detail.

Alongside customer support, I’ve contributed through administrative support and office coordination—coordinating schedules, meetings, and executive appointments, and acting as a liaison between clients, management, and internal teams. With an HND/ND in Computer Science and ongoing technical development through certifications, I’m a fast learner who works independently and adapts quickly to new tools and processes.