Open to opportunities

Sarah Uzoanya

@sarahuzoanya

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Customer Support Specialist who turns inquiries into loyal customers through empathy and CRM-driven follow-up.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can deliver empathetic, multi-channel support, manage CRM workflows, and improve customer satisfaction and conversions—preferably in a remote or hybrid environment with room to grow.

I am a dedicated Customer Support Specialist with over 3 years of experience delivering efficient, empathetic, high-quality support across email, chat, and phone. I manage high-volume inquiries (30–40+ daily), resolve conflicts professionally, and keep CRM records accurate to streamline follow-up workflows.

I consistently improve customer satisfaction and conversions—achieving a 95% customer satisfaction rate and increasing conversions by 10% through proactive product guidance and effective upselling. I enjoy collaborating with remote teams, handling escalated concerns with care, and using tools like Zoho CRM, ZenDesk, and HubSpot to improve support response processes.

Experience

Work history, roles, and key accomplishments

Remote Sales & Support

Mirola Cleaning Services

Jul 2025 - Feb 2026 (7 months)

Managed 40+ daily customer inquiries across email, chat, and phone, resolving issues professionally and on time. Conducted lead follow-ups and appointment scheduling, maintained accurate CRM records, and collaborated with a remote team to improve support response processes.

Email Support Live Chat Support Phone Support CRM Management Lead Follow Up Appointment Scheduling Conflict Resolution Remote Team

Customer Support Specialist

Pure Eve

Nov 2024 - Mar 2025 (4 months)

Handled 30+ daily customer inquiries and achieved a 95% customer satisfaction rate. Increased customer conversions by 10% through proactive product guidance and upselling while improving CRM data accuracy to strengthen tracking and communication.

Customer Support Customer Satisfaction Upselling Proactive Product Guidance CRM Data Accuracy Email Support Live Chat Support Phone Support

Customer Support Specialist

Venia Business Hub

Apr 2024 - Nov 2024 (7 months)

Supported walk-in and remote clients via phone, email, and live chat while maintaining high service standards. Achieved a 10% lead-to-customer conversion rate, managed escalated concerns, and streamlined follow-ups through accurate CRM documentation.

Walk In Customer Support Email Support Live Chat Support Phone Support Escalation Handling Lead Conversion Relationship Building

Customer Service Representative

Spectrum Microfinance Bank

Aug 2023 - Apr 2024 (8 months)

Assisted 40+ customers daily with account services, transactions, and banking inquiries. Processed required documentation in line with banking regulations and resolved inbound/outbound inquiries to improve response efficiency.

Customer Service Banking Inquiries Account Services Transaction Support Compliance Documentation