Adedolapo Adebiyi

I am a Remote Customer Support Specialist with proven experience handling customer inquiries via email, chat, and phone, using CRM tools like Zendesk and HubSpot to maintain workflow efficiency.

I have supported high-pressure operations as a Local Government Supervisor and in customer-facing roles at LivingTrust Mortgage Bank Plc, preparing reports, coordinating cross-department follow-ups, and maintaining documentation.

I completed practical virtual assistant training with iWorkRemote where I managed remote inboxes, handled chat-based inquiries, created reports, designed simple graphics with Canva, and used Slack, Google Workspace, and Microsoft Office for remote assignments.

I hold a B.A. in Linguistics and Communication Studies and several certifications in virtual assistance, customer service, and digital skills; I prioritize clear communication, timely issue resolution, and consistently maintaining customer satisfaction.