Mustapha Oluwatoyin

I am a customer support specialist with over three years' experience in fast-paced fintech and digital platforms, focusing on payment support, escrow and billing issue resolution, and CRM-driven ticket management. I consistently resolve the majority of customer issues on first contact, contribute insights that improve workflows, and maintain strong CSAT scores through empathetic, solution-oriented communication.

I have handled high-volume inquiries across email, chat, and phone while meeting strict SLAs, investigated and reduced recurring disputes, and collaborated with cross-functional teams to resolve complex system and payment problems. I bring proven remote-work reliability, strong time management, and hands-on experience with tools like Zendesk, Freshdesk, HubSpot, and Google Workspace.