Open to opportunities

Ella Riebelle

@ellariebelle

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Customer Support Specialist focused on fast, empathetic resolutions and high client satisfaction.

Nigeria

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What I'm looking for

I’m open to remote roles, freelance opportunities, and full-time positions where I can manage customer inquiries, improve response times, and build long-term client relationships through calm, professional problem-solving.

I’m a dedicated, detail-oriented Customer Support Specialist who manages customer inquiries, resolves issues efficiently, and maintains high satisfaction. I’m skilled in communication, problem-solving, and multitasking across email, live chat, and calls, while keeping organized records of customer interactions.

In my roles supporting MTN Nigeria and as a Social Media Support Assistant, I handled high volumes of customer questions with positive feedback, improved response time through efficient communication, and resolved complaints with a calm, professional approach. I also supported scheduling, data entry, administrative tasks, and customer engagement via platforms like Instagram and TikTok.

Experience

Work history, roles, and key accomplishments

Current

Social Media Support Assistant

Current

Moway Mart

Nov 2025 - Present (7 months)

Engaged customers through social media comments and direct messages, providing product/service information and resolving concerns. Supported content engagement strategies to improve interaction while maintaining a professional brand voice.

Instagram TikTok Facebook Direct Messages Content & Engagement Product Services Information Conflict Resolution Time Management

Customer Support Specialist

MTN Nigeria

May 2024 - Sep 2025 (1 year 4 months)

Responded to customer inquiries via email, chat, and calls, resolving complaints to maintain customer satisfaction. Managed support requests, scheduling, and administrative data entry with organized records of customer interactions.