Ekwunife Rapheal

I am a remote-ready and highly skilled Customer Support Specialist and Virtual Assistant with over 6 years of experience in delivering exceptional service and administrative support across various industries. My expertise lies in managing high-volume customer inquiries, streamlining processes, and utilizing modern communication and CRM tools to enhance customer satisfaction.

In my current role at Ecobank Nigeria, I handle a significant volume of inbound calls and live chats, addressing a wide range of account, product, and billing inquiries. I take pride in resolving complex issues with empathy and professionalism, which has led to a 30% increase in customer engagement through effective cross-selling and upselling. My previous experience at Guaranty Trust Bank allowed me to maintain a 95% customer satisfaction rating while collaborating with internal teams to quickly resolve escalated issues.

Throughout my career, I have designed processes that significantly reduce delays and improve service workflows. I am committed to bringing value, organization, and world-class support to remote-first teams, ensuring that I contribute positively to the overall customer experience.