Musoade Ali

Provided call coaching, offering feedback and analysis to improve agent performance. Supported new starters as a Senior Matter Expert, sharing knowledge and expertise.

Supported customers by answering queries about policies and products, offering additional products when appropriate. Delivered outstanding customer service while following processes accurately.

Served as the first point of contact for business customers regarding queries and concerns. Managed payments, set up payment plans, and resolved complaints.

Assisted the Billing Industry with accurate bills and ensured all customer accounts were updated with correct information. Reviewed live and closed accounts for billing accuracy and liaised with suppliers when necessary.

Assisted customers regarding their accounts, building rapport to ensure accounts were correctly updated after every call. Resolved customer queries and educated customers where necessary.

Engaged with customers directly in a professional manner, resolving queries and defusing complaints promptly. Followed processes to ensure completion of daily tasks and duties.

Arranged and cut flowers for displays and bouquets, conferring with customers about their requirements. Completed designated paperwork for transactions.

Achieved 8 GCSEs, including English and Maths, providing a strong foundation in core academic subjects. Developed essential skills in various disciplines during this period.

Grade: Merit

Completed Numeracy Portfolio Level 2 and Literacy Portfolio Level 2, enhancing foundational skills in mathematics and language. Gained practical knowledge in business through a BTEC First Business course, achieving a Merit.

Grade: Distinction

Obtained a Diploma in Digital Application (DiDA) with Distinction, demonstrating proficiency in digital tools and applications. Developed practical skills in using technology for various purposes.