Rabia Yasmin

Currently employed as a Customer Services Advisor, providing excellent customer experience by resolving issues related to billing, payments, and meter readings. Manages complaints and responds to emails to ensure customer satisfaction in a fast-paced environment.

Gained extensive experience across various departments, including Inbound/Outbound Customer Services Advisor, Sales Representative, and stand-in Customer Services Team Manager. Consistently achieved targets under pressure in a fast-paced, timed environment, specializing in handling difficult customer situations and resolving complex issues.

Provided customer service support, assisting customers with various inquiries and issues. Developed strong communication and problem-solving skills in a call center environment.

Worked as a Teaching Assistant, supporting children with special needs and challenging behaviors. Applied leadership, planning, and teaching skills to create a supportive learning environment.

Assisted customers with purchases, managed inventory, and maintained a tidy retail environment. Developed strong interpersonal and sales skills.

Achieved a Certificate Level 2 in Customer Service, enhancing expertise in customer interaction and support.

Completed a Higher Education Certificate in Health and Social Care, gaining knowledge in care sector practices.

Acquired a Certificate in Learning & Teaching in the Primary Years, focusing on educational methodologies for young learners.

Earned a CACHE Level 2 qualification in Caring for Children & Young People, developing skills in childcare and youth support.

Completed a Certificate Level 2 in Health and Safety in the Workplace for Childcare Practitioners, ensuring compliance and safety in childcare settings.

Achieved 6 GCSEs including English Literature, Maths, Combined Science, IT, History, and Sports Science.