Mpume Mpofu
@mpumempofu
Results-driven customer service and sales professional with proven high-volume calling and appointment-setting expertise.
South AfricaWhat I'm looking for
I am a results-driven customer service and sales professional with extensive experience in high-volume call environments and appointment setting. I consistently manage 200+ calls daily, converting leads into confirmed appointments while maintaining high service standards.
My background includes roles across customer support, outbound sales, and CRM-based scheduling where I delivered measurable results and earned recognition as a top performer. I am proficient with Zendesk, HubSpot, Go High Level, Slack, Microsoft Office, and Adobe Photoshop.
I have a track record of exceeding targets in outbound sales roles and resolving complex customer issues in international booking contexts. My strengths include lead qualification, multi-channel communication (phone, email, SMS, social), and collaborative remote work.
I bring strong communication, problem-solving, and team collaboration skills, and I seek opportunities where I can leverage my appointment-setting and customer engagement expertise to drive conversions and improve customer experience.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Civet Media
Jan 2026 - Feb 2026 (1 month)
Handled 200+ inbound and outbound calls daily for clinics, massage, and chiropractic practices, converting leads into confirmed appointments and managing bookings in Go High Level.
Customer Service Agent
Direct Ferries
Feb 2024 - Dec 2025 (1 year 10 months)
Provided global customer support via calls and email using Zendesk, resolved complex booking issues with international ferry operators and achieved 2nd Place Top Performer (2024).
Call Centre Agent
Afrishore BP O
Aug 2023 - Feb 2024 (6 months)
Generated and qualified CRM leads for debt consolidation services and was awarded Top Performer (2023) for consistent KPI achievement.
Sales Consultant
FullServe Financial Services
Mar 2022 - Aug 2022 (5 months)
Conducted outbound sales for Hollard Funeral Cover and consistently exceeded sales targets through lead outreach and conversion.
Sales Consultant
iTalk Financial Services
Jul 2021 - Feb 2022 (7 months)
Performed outbound funeral plan sales with consistent KPI achievement through targeted calling and customer qualification.
General Assistant
Shoprite
Dec 2020 - Jul 2021 (7 months)
Managed stock intake, shelving, and provided inventory support to maintain store operations and stock accuracy.
Personal Assistant
Sky Heaven Pty
May 2017 - Dec 2019 (2 years 7 months)
Scheduled meetings and managed studio social media engagement, supporting daily operations and communications.
Education
Degrees, certifications, and relevant coursework
Sandringham High School
Matric, Secondary Education
Completed matriculation at Sandringham High School, graduating in 2019.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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