Boitumelo Morokolo

As a dedicated Call Center Agent with over two years of experience, I thrive in high-volume environments where my proactive and empathetic approach makes a significant impact. My journey began at iTalk, where I managed over 80 inbound calls daily, qualifying leads effectively and consistently exceeding sales quotas. This role honed my ability to communicate clearly and build rapport with customers, ensuring their needs were met efficiently.

Currently, I serve as a Customer Service Representative at Merchants CX, where I have successfully reduced churn by 15% through exceptional service and effective onboarding processes. My collaboration with cross-functional teams has enhanced the overall customer experience, and my adaptability to new systems has allowed me to excel in dynamic work settings. I am passionate about delivering solutions that not only resolve customer concerns but also contribute to the continuous improvement of service processes.